Intermediate Representative - Bodily Injury/Casual (West)

The Opportunity Reporting to the Leader, National Casualty and Bodily Injury Claims, you have a track record of progressively challenging claims handling. You will be accountable for the investigation, negotiation and settlement of Intermediate Third-Party Bodily Injury claims. You are motivated by a challenge and strive to continually develop yourself and others. You actively support change and seek to improve. You have effectively managed a portfolio of Automobile Bodily Injury, or Accident Benefit Claims, or Automobile PD Claims of increasing complexity. You continually support the Team environment and raise your hand to assist others. You have a desire to be part of a diverse, highly engaged and high-performance team. What to Expect * Reporting to the Team Leader, Casualty, you are accountable for managing a portfolio of Intermediate Bodily Injury Claims. * Engage all stakeholders in the effective management of a claim including underwriting and senior leadership * Confirming policy coverages, investigating claims to determine liability and quantum. Maintaining detailed file records. * Attending/participating in mediations, pre-trials and settlement initiatives. * Settle claims directly with Plaintiff’s Counsel. * Direct and Instruct Defence Counsel. * Professional, friendly, and courteous in all interactions, whether with customer, co-workers or vendors * Perform well in a busy operation and remain calm under pressure * Strive to continually push the boundaries of your adjusting experience and personal learnings * Team player adaptable to changing environment * Strong written and verbal communication skills * Ability to work independently What You Bring * University degree, a college diploma or the CIP designation * Minimum 3 years of claims handling experience, auto adjusting experience preferred. * Professional, friendly and courteous in all interactions, whether with customers or co-workers * Perform well in a busy operation and remain calm under pressure * Team player adaptable to a changing environment * You’re dependable with strong interpersonal skills * You have strong communication skills * You’re focused on building engagement and culture * Proficient in MS Office and strong computer skills * Bilingualism in both English and French or other languages is an asset * Licensed in multiple provinces is an asset Salary Range: $51,300 - $94,400 Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. This position is being posted to fill an existing vacancy. Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success. What’s in it for you? * Hybrid work schedule for most roles * Company share ownership program * Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. * Pension and savings programs, with company-matched RRSP contributions * Paid volunteer days and company matching on charitable donations * Educational resources, tuition assistance, and paid time off to study for exams * Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents * Wellness and recognition programs * Discounts on products and services Go ahead and expect a lot — you deserve it. It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected]. As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands. Background checks This role requires successful clearance of background checks (including criminal checks and leadership references). #LI-Hybrid Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering. We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

You will be responsible for the investigation, negotiation, and settlement of intermediate third-party bodily injury claims. This includes confirming policy coverage, determining liability, and managing stakeholder interactions throughout the claims process.

Candidates must have a minimum of 3 years of claims handling experience and hold a university degree, college diploma, or CIP designation. Strong communication skills and proficiency in MS Office are required to succeed in this fast-paced environment.

• Hybrid work schedule • Company share ownership program • Incentive program • Pension and savings programs • Company-matched RRSP contributions • Paid volunteer days • Tuition assistance • Paid time off • Wellness programs • Discounts on products and services

• Time managementPreferred
• TeamworkPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Claims handling
• Bodily injury claims
• Liability investigation
• Negotiation
• Settlement
• Automobile insurance
• Risk assessment
• Communication
• Interpersonal skills
• MS Office
• Computer skills
• Teamwork
• Adaptability
• Conflict resolution
• Time management
• Workplace Inclusivity
• Composure
• Time Off Management
• Bilingual (French/English)
• Claims Investigations
• Underwriting
• Reconciliation
• Management
• Claims Processing
• Computer Literacy
• Discounts And Allowances
• Leadership
• Innovation
• Interpersonal Communications
• Labor Economics
• Mediation
• Microsoft Office
• Plaintiff
• Surgery
• Verbal Communication Skills
• Investigation
• Calmness Under Pressure

• Finance & Accounting
• Legal
• Customer Service & Support
• Administrative
• Bodily Injury Claims Representative
• Claims Representative
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week