Residential Service Manager

Job summary

Manage the Residential Service Department, including its budget and profit and loss, cost control, scheduling, and dispatching. Lead customer service and provide technical troubleshooting while hiring, training, and developing technicians and administrative staff.

Job details

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Residential Service Manager - Denver | 100 Years in Business | Grow with us | DH Pace Company, Inc. in Denver, Colorado, is hiring a Residential Service Manager who will manage all aspects of our fast-paced and growing Residential Service Department. This role encompasses a high degree of customer interfacing and leading Residential Service Technicians and Department Coordinators. Join a great team today! What You'll Do Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs Manage and directly assist with employee/job scheduling/dispatching and provide assistance with technical/mechanical trouble-shooting/problem solving Effectively communicate with customers, ensuring the highest quality service is always provided Develop, train and hire technicians, office administrative personnel and interns/management trainees as necessary Other duties as assigned What You Bring Bachelor’s Degree highly preferred Minimum two (2) years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude Must possess a Valid Driver’s License and good driving record The anticipated pay range for this position is below. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities. This position may be eligible for an annual performance bonus. Pay Range $60,409—$90,613 USD What We Offer Comprehensive medical, dental, and vision coverage — available your first full month Generous paid time off plus paid holidays and floating holidays Company-paid life insurance, short-term disability, and long-term disability 401(k) with employer match Health Savings Account (HSA) and Flexible Spending Account (FSA) options Voluntary benefits including supplemental life and critical illness coverage Employee discounts for you and your immediate family Competitive compensation with annual performance reviews Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

What you’ll do

Manage the Residential Service Department, including its budget and profit and loss, cost control, scheduling, and dispatching. Lead customer service and provide technical troubleshooting while hiring, training, and developing technicians and administrative staff.

Requirements

A bachelor's degree is highly preferred, along with at least two years of work experience, preferably in a supervisory or managerial role with a commercial building products and materials company. Candidates should have strong communication and organizational skills, mechanical aptitude, and a valid driver's license with a good driving record.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Paid Time Off
• Paid Holidays
• Floating Holidays
• Company-Paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• 401(k) With Employer Match
• Health Savings Account
• Flexible Spending Account
• Supplemental Life Insurance
• Critical Illness Coverage
• Employee Discounts
• Annual Performance Reviews
• Annual Performance Bonus

Listed skills

• Employee scheduling · Preferred
• Team Leadership · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Department Budget Management
• Profit And Loss Management
• Labor Cost Control
• Material Cost Control
• Employee Scheduling
• Dispatching
• Customer Communication
• Technical Troubleshooting
• Mechanical Problem-Solving
• Technician Training
• Hiring
• Team Leadership
• Organization
• Mechanical Aptitude
• Profit And Loss (P&L) Management
• Good Driving Record
• Time Off Management
• Valid Driver's License
• Management
• Sales
• Leadership
• Problem Solving
• Performance Review
• Job Scheduling (Inventory Management)
• Code Of Federal Regulations
• Molecular Docking

Job areas

• Management & Leadership
• Customer Service & Support
• Trades
• Construction
• Residential Service Manager
• Residential Community Manager
• Real Estate Agents and Property Managers
• Property, Real Estate, and Community Association Managers

More jobs from DH Pace Company, Inc.