Member Success Coordinator

Job summary

The Member Success Coordinator provides empathetic support to members via chat and email while managing and improving AI-driven operational tools. They act as a bridge between members and internal teams to ensure high-quality service delivery and continuous product improvement.

Job details

The Member Success Coordinator provides empathetic support to members via chat and email while managing and improving AI-driven operational tools. They act as a bridge between members and internal teams to ensure high-quality service delivery and continuous product improvement. Candidates should have experience in customer support or service delivery roles and hands-on experience with Zendesk and AI tools. Strong communication skills in both English and French are required, along with a collaborative mindset and the ability to work in a fast-paced environment.

What you’ll do

The Member Success Coordinator provides empathetic support to members via chat and email while managing and improving AI-driven operational tools. They act as a bridge between members and internal teams to ensure high-quality service delivery and continuous product improvement.

Requirements

Candidates should have experience in customer support or service delivery roles and hands-on experience with Zendesk and AI tools. Strong communication skills in both English and French are required, along with a collaborative mindset and the ability to work in a fast-paced environment.

Benefits

• Dialogue app access
• Virtual mental health support
• Fully funded insurance
• Health spending account
• Dental coverage
• Fitness reimbursement
• 4 weeks vacation
• 9 wellness days
• 1 volunteer day
• Hybrid work
• Work abroad up to 4 weeks per year
• Incentive plans
• Referral bonuses
• RRSP matching
• Learning via Coursera
• External training budget
• Mentorship
• Optional parental leave top-up

Listed skills

• Customer support · Preferred
• written communication · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Detail-oriented · Preferred
• Data analysis · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer support
• Customer success
• Service delivery
• Zendesk
• AI tools
• Chatbot management
• Written communication
• Verbal communication
• Interpersonal skills
• Detail-oriented
• Resourcefulness
• Cross-functional collaboration
• Problem solving
• Data analysis
• Workflow optimization

Job areas

• Customer Service & Support
• Technology
• Administrative

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