Brandi Eckstein

Warm, client-focused healthcare and medical aesthetics professional with more than 25 years of experience helping patients and clients feel welcomed, informed, and genuinely cared for. Background includes patient coordination, consultations, dental operations, team leadership, software implementation, and business ownership. Known for building trust quickly, listening carefully, and creating calm, polished experiences from the first conversation through follow-up care.

• Ability to adapt
• Ability to stay calm in difficult situations
• Ability to work under pressure
• adept at multitasking.
• Administrative Support
• Analytical
• Attention to detail
• attitude professionnelle
• basic budgeting
• basic computer skills
• Brand Strategy
• Business development
• Canva
• Capable of working independently
• Care Documentation
• Care Planning
• caring
• Cleaning equipment
• Client Onboarding
• Client Relationship Management
• Clinical Assessments
• Clinical care
• Clinical Observation
• Clinical Operations
• Collaboration
• Comfortable in fast-paced environments
• committed to delivering high-quality results
• Communication
• Compliance Documentation
• Content Planning
• Continuous Improvement
• Problem solving

1. Owner & Medical Aesthetic Professional

   North Van Beauty

   Dec 2025 to Present

   • Provide thoughtful consultations and personalized treatment plans, helping clients feel comfortable, understood, and confident in their care. • Deliver medical aesthetic services including customized facials, chemical peels, microneedling, dermaplaning, lash lifts, waxing, and client education. • Built a loyal client base and earned consistently strong Google reviews through attentive service, honest recommendations, and meaningful follow-up. • Manage the full client journey, including inquiries, booking, intake, treatment preparation, aftercare, retail recommendations, and follow-up. • Oversee day-to-day operations, marketing, inventory, budgeting, policies, and service development while continuing to grow the practice.

2. Operations Manager

   Two Lions Dentistry

   Jan 2022 to Jan 2023

   North Vancouver, BC

   • Led the administrative integration of two dental practices, supporting patients and staff through a significant period of change. • Managed hiring, onboarding, staff training, payroll reporting, supplies, schedules, policies, and daily clinic operations. • Introduced practical workflow and productivity improvements that contributed to approximately 95% growth in monthly practice revenue. • Helped create a positive, accountable workplace culture while maintaining a high standard of patient service.

3. Dental Practice Consultant

   DMD Management

   Jan 2021 to Jan 2022

   Surrey, BC

   • Advised dental practices on patient experience, operational efficiency, profitability, team performance, and sustainable growth. • Created onboarding and training resources, supported software adoption, and developed KPI reporting to identify opportunities for improvement. • Contributed to marketing and patient-acquisition initiatives while helping teams strengthen service standards.

4. Office Director

   Imperio Dental Implant & Periodontics

   Jan 2020 to Jan 2021

   North Vancouver, BC

   • Directed front-office and HR functions for a specialty practice, including recruitment, training, reporting, scheduling, and administrative workflows. • Led and mentored a 17-person team, improving communication and building efficient, patient-centred processes. • Supported marketing and social media initiatives while ensuring a professional and welcoming patient experience.

5. Implementation Consultant

   ClearDent

   Jan 2009 to Jan 2017

   Burnaby, BC

   • Guided dental teams through software implementation, onboarding, workflow planning, and hands-on training, adapting each session to different learning styles and roles. • Built long-term relationships with clinicians, administrators, educators, and support teams by making complex systems understandable and approachable. • Supported organizations including Vancouver General Hospital, BC Cancer, Vancouver Community College, CDI College, and colleges throughout British Columbia and Alberta. • Represented the company at industry conferences, demonstrated products and upgrades, and supported relationship development and sales.

1. Body Bar Laser Academy

   Medical Laser Technician Diploma

   2024

2. Vancouver Community College

   Dental Reception Diploma

   1999

3. CDI College

   Accounting & Business Diploma

   1996

• Laser Safety Officer (LSO)

• Laser Hair Removal Technician

• Medical Facials & Skincare

• Microneedling

• PhiBrows Microblading

• YUMI Lash Lift