Associate Representative - Customer Service

Job summary

The Associate Representative responds to customer inquiries via phone, email, or in-person to provide information and resolve complaints. They also process orders, maintain customer records, and identify potential sales opportunities.

Job details

The Associate Representative responds to customer inquiries via phone, email, or in-person to provide information and resolve complaints. They also process orders, maintain customer records, and identify potential sales opportunities. Candidates must have a high school diploma or equivalent, with an associate degree or college diploma preferred. The role requires 0-2 years of relevant experience and strong communication and problem-solving skills.

What you’ll do

The Associate Representative responds to customer inquiries via phone, email, or in-person to provide information and resolve complaints. They also process orders, maintain customer records, and identify potential sales opportunities.

Requirements

Candidates must have a high school diploma or equivalent, with an associate degree or college diploma preferred. The role requires 0-2 years of relevant experience and strong communication and problem-solving skills.

Benefits

• Paid time off
• Comprehensive insurance
• Flex benefits
• Health plan
• Dental plan
• Disability insurance
• Life insurance
• Vision care
• Retirement savings plan
• Pension
• RRSP
• TFSA
• Travel discounts
• Vehicle discounts
• Educational assistance

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Problem resolution
• Sales
• B2B sales
• Order processing
• Invoicing
• Communication skills
• Relationship building
• Computer skills
• Retail sales
• Wholesale sales
• Customer needs assessment
• Electrical knowledge
• Task prioritization
• Conflict resolution

Job areas

• Customer Service & Support
• Sales
• Logistics
• Energy
• Retail

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