Inside Sales Representative

Job summary

The Inside Sales Representative manages incoming inquiries and guides clients through the rental process from initial quote to event execution. They also collaborate with warehouse and operations teams to ensure seamless logistics and maintain strong client relationships.

Job details

About Element Event Solutions Element Event Solutions is Canada’s premier provider of event services, delivering over 30,000 unforgettable experiences each year. With a portfolio that includes A&B Partytime, Loungeworks, Event Rental Group, Contemporary Furniture Rentals, Regal Tent Productions, Advanced Tent Rental, MacFarlands, and Higgins Event Rentals, our legacy spans more than a century, rooted in creativity, quality, and connection. Driven by our mission to craft engaging spaces that foster remarkable experiences and connections. We partner with top venues, caterers, planners, corporations, and private hosts to bring events to life—big and small. Proudly Canadian-owned and operated, we’re proud to support local communities and create spaces that bring people together. Position Summary We’re looking for a passionate and service oriented Inside Sales Representative to join our dynamic team. This role is perfect for someone who thrives in a fast-paced environment, loves building relationships, and takes pride in making every client experience exceptional. As a key point of contact for incoming inquiries, you’ll be responsible for guiding clients through our rental process—from initial quote to event day. You’ll collaborate with internal teams to ensure seamless execution and be a go-to expert on our catalog of rental products, including furniture, décor, tableware, tents, and more. Key Responsibilities Handling incoming phone and email leads, creating quotes and responding to inquiries promptly while providing premium personalized service. Greeting and assisting walk-in and scheduled customers, ensuring a positive and welcoming experience. Assisting clients with reservations, both with advance notice for planning as well as managing last-minute orders. Creating connections with new clients and maintaining strong relationships with existing clients, nurturing long-term partnerships. Serve as the main point of contact between the customer, operations, and the sales team, facilitating seamless communication and collaboration. Coordinate with warehouse and delivery team members, ensuring smooth logistics and execution. Demonstrate meticulous attention to detail in managing event reservations, delivery logistics and coordination to guarantee flawless event execution. Assist in ensuring the showroom is always customer ready. Representing the company at industry networking events, building connections with potential clients, vendors, and partners Other duties as assigned Requirements & Qualifications 1–2 years of experience in sales, customer service, or a similar client-facing role (call center or events industry experience is a bonus!) Exceptional communication skills—written, verbal, and interpersonal A solutions-driven mindset with strong organizational skills and attention to detail Confidence working in high-volume, fast-paced environments with multiple priorities Comfortable with Microsoft Office and quick to learn new systems (e.g. POS, CRM, rental software) Flexibility to work evenings/weekends as needed to support events or client meetings A team player who brings energy, positivity, and professionalism to every interaction Ability to work out of all locations (North York, East York, Etobicoke) Perks & Benefits Sales incentive/bonus program Extended health and dental benefits Employee recognition program Social events Free on-site parking

What you’ll do

The Inside Sales Representative manages incoming inquiries and guides clients through the rental process from initial quote to event execution. They also collaborate with warehouse and operations teams to ensure seamless logistics and maintain strong client relationships.

Requirements

Candidates must have 1-2 years of experience in sales or customer service and possess exceptional communication and organizational skills. Proficiency in Microsoft Office and the ability to work in a fast-paced environment with flexible hours are required.

Benefits

• Sales incentive program • Bonus program • Extended health benefits • Dental benefits • Employee recognition program • Social events • Free on-site parking

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Customer service
• Relationship building
• Quote creation
• Communication skills
• Organizational skills
• Attention to detail
• Microsoft Office
• CRM software
• POS systems
• Logistics coordination
• Event planning
• Networking
• Problem solving
• Time management
• Inside Sales
• Professionalism
• Organizational Skills
• Positivity
• Planning
• Customer Relationship Management
• Call Center Experience
• Customer Service
• Communication
• Creativity
• Personalized Service
• Sales
• Warehousing
• Operations
• Showrooms
• Coordinating
• Reservations
• Solutions Focused
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Hospitality
• Logistics
• Administrative
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products