Guest Services Agent

Text Size Back to Job Board Guest Services Agent Sault Ste. Marie Customer Service POSTED: 20 hours ago Employer Delta Hotels By Marriot Sault Ste. Marie Waterfront ES Job ID 8108 Closing Date September 14, 2026 Salary $19.32-$19.82 Duration Part Time Job Description POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Required Skills Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None How To Apply Please apply via website: Marriott International Careers | Find Job & Career Opportunities DOWNLOAD PDF for job Guest Services Agent APPLY NOW SIMILAR IN THIS SECTOR Service Manager Posted: Aug 21, 2026 View Service Manager - ID 0 Gas Station Attendants Posted: Aug 19, 2026 View Gas Station Attendants - ID 0 Grocery Staff Posted: Aug 18, 2026 View Grocery Staff - ID 0 Crematorium Attendant Posted: Aug 13, 2026 View Crematorium Attendant - ID 0 Back to Job Board Application Successful Thank you for your job application!

Manage guest check-ins, check-outs, and room assignments while handling payments and billing adjustments. Coordinate with housekeeping and security to ensure guest satisfaction and maintain professional hotel standards.

Requires a high school diploma or G.E.D. equivalent. No prior related work or supervisory experience is necessary for this entry-level position.

• Time managementPreferred
• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Guest Relations
• Front Desk Operations
• Payment Processing
• Telephone Etiquette
• Billing Adjustment
• Conflict Resolution
• Communication Skills
• Time Management
• Multitasking

• Hospitality
• Customer Service & Support

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level