Event Sales Coordinator - Halifax Marriott

Job summary

The Event Sales Coordinator is responsible for selling smaller events, managing client needs, and maximizing revenue for the hotel. They will handle customer inquiries across multiple channels and ensure accurate CRM documentation and information exchange with venue leadership.

Job details

KEY JOB RESPONSIBILITIES Sales Support and Coordination * Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager. * Maximize revenue and adhere to event profit guidelines for all assigned business. * Meet client needs through attending client meetings and responding to client concerns, questions and problems. * Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business. * Handles customers’ requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs. * Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs. * Effectively use ENCORE tools and resources to promptly respond to customer requests. * Ensure CRM is always accurate and up to date. * Facilitate strong information exchange with aligned venue leadership teams. JOB QUALIFICATIONS * Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience * Prior technology, sales, hospitality or event planning experience a plus * Technical aptitude and proficiency with computer software and programs * Strong written and verbal communication skills COMPETENCY GROUP Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Instills Trust * Safety Conscious Drive Results * Action Oriented See The Big Picture * Tech Savvy Value People * Communicates Effectively Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

What you’ll do

The Event Sales Coordinator is responsible for selling smaller events, managing client needs, and maximizing revenue for the hotel. They will handle customer inquiries across multiple channels and ensure accurate CRM documentation and information exchange with venue leadership.

Requirements

Candidates must have at least a high school diploma, with a bachelor's degree preferred, and 1+ years of sales or event experience. Proficiency in computer software and strong written and verbal communication skills are required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Sales · Preferred
• Communication · Preferred
• client relations · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Event Planning
• Customer Service
• CRM
• Communication
• Technical Aptitude
• Hospitality
• Revenue Management
• Client Relations
• Order Processing
• Audio Visual Equipment
• Problem Solving
• Technology Sales
• Banquet Event Orders
• Sales Support
• Action Oriented
• Billing
• Customer Relationship Management
• Management
• Electronic Components
• Leadership
• Relationship Building
• Verbal Communication Skills
• Coordinating
• Technical Acumen

Job areas

• Sales
• Hospitality
• Customer Service & Support
• Administrative
• Event Sales Coordinator
• Sales Coordinator
• Clerical Support Workers Not Elsewhere Classified
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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