Relationship Manager - Guelph

Job summary

The Relationship Manager monitors and manages relationships between internal and external stakeholders, including students, host families, and schools. They are responsible for planning training, conducting orientations, and providing support during crisis situations.

Job details

CHN-Logo-30-Year.png [https://images.teamtailor-cdn.com/images/s3/teamtailor-production/gallery_picture-v6/image_uploads/59c259bb-8634-4a2e-8e54-3761c53b10f4/original.png] Full-time new permanent position – Hybrid (Guelph). Who We Are The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years. Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families. About the Relationship Manager position CHN is currently seeking a Relationship Manager located in Guelph, ON. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network. It is a Hybrid role, work from home office and in-person at school or partner’s office, with an hourly wage between $21.00-$23.00. This is a permanent full-time (30 hrs per week) vacant position in Guelph, ON, with in- person work in the Guelph region, and occasional in-person support outside of the Guelph area as needed. Core hours are 10:00 am-3:00 pm local time with some flexibility for remaining hours. There may be some evenings and weekends for events or emergencies. Key Responsibilities * Monitor and manage relationships between internal and external stakeholders * Support homestay hosts, natural parents, and students in interpreting cultural practices and differences * Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students * Communicate and maintain accurate records * Build a supportive local community of host families * Support student and host family relationships throughout their program in a variety of ways * Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate * In person work with intake and School Meetings * Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km) * Travel amongst the local community and surrounding areas The successful candidate will have * At least two years of homestay or related work experience * One-year Community College Certificate or Diploma * International experience including hosting students or travelling abroad (preferred) * Ability to plan events and comfortability with public speaking * Great judgement and decision-making skills while exercising a high degree of confidentiality * Ability to work in a fast-paced environment with a potential of high-stress situations * Exceptional Customer Service skills and experience * Excellent Word, Excel, Email, and Database skills * Ability to confidently communicate in English; it is ideal to speak a second language * Superior organizational skills and ability to hold yourself accountable while working independently * Strong ability to develop and maintain relationships with both colleagues and clients This role requires the successful candidate to be at least 25 years of age and a Canadian citizen or permanent resident. They will also need to have a full and valid drivers license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check. How to apply To view the full job description and benefits, please click on this link [https://engagedhr.com/wp-content/uploads/2026/04/Job-Description-Relationship-Manager-RM-2026.docx]. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your cover letter and resume here. We thank all those who apply but only those applicants who are selected for an interview will be contacted. Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

What you’ll do

The Relationship Manager monitors and manages relationships between internal and external stakeholders, including students, host families, and schools. They are responsible for planning training, conducting orientations, and providing support during crisis situations.

Requirements

Candidates must have at least two years of homestay or related experience and a minimum of a one-year Community College Certificate or Diploma. Applicants must also be at least 25 years old, hold a valid driver's license, and possess a reliable vehicle with specific insurance coverage.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• record keeping · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• crisis management · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Relationship building
• Problem-solving
• Communication
• Judgment
• Customer service
• Public speaking
• Event planning
• Record keeping
• Crisis management
• Organizational skills
• Microsoft Word
• Microsoft Excel
• Database management
• Cultural interpretation
• Relationship Management
• Organizational Skills
• Valid Driver's License
• Compassion
• Artificial Intelligence
• Certified Hemodialysis Nurse
• Decision Making
• Customer Service
• Confidentiality
• English Language
• Public Speaking
• Operations
• Relationship Building
• Social Issue
• Confident Communicator

Job areas

• Social Services
• Customer Service & Support
• Education
• Management & Leadership
• Administrative
• Relationship Manager
• Community Relations Manager
• Advertising and Public Relations Managers
• Public Relations Managers