Customer Experience Representative - Edmonton Airport

Overview The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Opening available at the following branch location: Edmonton Airport - 1, 1000 AIRPORT ROAD LEDUC, AB T9E 8B7. This is a full time position that pays $18.75 / hour We offer: Paid time off Employee discount Retirement savings plan Extended Health Benefits (Medical, Prescription, Drug, Dental and Vision) Life Insurance Training and development Schedule: Friday-Tuesday: 3:30pm-12:00am Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Responsibilities Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone Meet and greet customers in a friendly and timely manner Provide directions and general assistance Assist to assess condition of rental upon return Process returns, check-ins and exit kiosk transactions Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed Understand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipment Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when needed Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications High school diploma or above required; some college preferred Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support Must have a valid Alberta Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future. Apart from religious observation, must be able to work the following schedule(s): Friday-Tuesday: 3:30pm-12:00am Must be at least 18 years of age.

The Customer Assistance Representative provides high-level customer service by managing reservations, assisting with rental needs, and processing transactions in person and over the phone. They also perform administrative tasks, maintain vehicle cleanliness, and support branch operations to ensure efficient service.

Candidates must have a high school diploma and at least one year of customer service or sales experience. A valid Alberta Class 5 driver's license with a clean driving record is mandatory, along with the ability to work the specified Friday-Tuesday shift.

• Paid time off • Employee discount • Retirement savings plan • Extended Health Benefits • Medical • Prescription • Drug • Dental • Vision • Life Insurance • Training and development

• Time managementPreferred
• Customer servicePreferred
• SalesPreferred
• CommunicationPreferred
• Data entryPreferred
• AccountingPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Administrative support
• Communication
• Conflict resolution
• Vehicle maintenance
• Billing
• Accounting
• Data entry
• Marketing
• Time management
• Administrative Support
• Merchandise Returns
• Good Driving Record
• Vehicle Maintenance
• Time Off Management
• Valid Driver's License
• Research
• Accounts Receivable
• Automobile Dealership
• Basic Accounting Functions
• Management
• Customer Service
• Training And Development
• Corporate Travel Management
• Reservations
• Greeting Customers

• Customer Service & Support
• Transportation
• Retail
• Administrative
• Sales
• Customer Experience Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Apply by

Aug 21, 2027

Posting language

English

Working hours

40 hours per week