Amazon Connect Engineer

Job summary

Design and support enterprise-scale Amazon Connect contact center infrastructure, including contact flows, routing profiles, queues, IVR, and call routing. Integrate Amazon Connect with AWS services and CRM platforms, and troubleshoot routing issues, call failures, and performance bottlenecks.

Job details

Job Title: Amazon Connect Engineer Location: Toronto, ON, (Hybrid) Term: Full Time Skills Required: 5+ years of hands-on experience with Amazon Connect. Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design. Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch. Knowledge of Amazon Lex for chatbot and voice bot implementations. Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing. Experience designing and supporting enterprise-scale contact center infrastructure. Ability to troubleshoot routing issues, call failures, and performance bottlenecks. Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms. Strong Java development skills; knowledge of Python and JavaScript is desirable. Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred. Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP

What you’ll do

Design and support enterprise-scale Amazon Connect contact center infrastructure, including contact flows, routing profiles, queues, IVR, and call routing. Integrate Amazon Connect with AWS services and CRM platforms, and troubleshoot routing issues, call failures, and performance bottlenecks.

Requirements

Requires at least five years of hands-on Amazon Connect experience and strong expertise in contact center routing and telephony technologies. Strong Java skills are required; experience with AWS services, Amazon Lex, CRM integrations, and Cisco Contact Center technologies is also relevant, with Python and JavaScript desirable.

Listed skills

• Java · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Amazon Connect
• Contact Flows
• Routing Profiles
• Queues
• IVR
• Call Routing
• AWS Lambda
• DynamoDB
• API Gateway
• Amazon S3
• Amazon CloudWatch
• Amazon Lex
• SIP
• VoIP
• CTI
• Java

Job areas

• Technology
• Software
• Customer Service & Support

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