Customer Service Intern

Job summary

The intern will serve as the primary contact for customers, managing order processing, deliveries, and warranty inquiries. They will also collaborate with internal teams like Sales, Logistics, and Operations to ensure timely order fulfillment and resolve service issues.

Job details

Job Description: Founded in 1904, ESAB Corporation is a premier narrowly diversified global leader in connected fabrication technology and gas control solutions. Our rich history of innovative products, workflow solutions, and business system, ESAB Business Excellence, enables our purpose of Shaping the World We Imagine™. We’re looking to hire a Customer Service Intern based in Mississauga. Located at our Canadian head office, you are responsible for delivering exceptional support to ESAB distributors, dealers, industrial customers, and key accounts. The role ensures accurate order processing, timely issue resolution, and strong customer relationships while collaborating closely with Sales, Supply Chain, Logistics, and Operations teams. Serve as the primary contact for customers regarding orders, deliveries, product availability, pricing, returns, and warranty inquiries Process customer orders accurately using SAP platform Coordinate with Sales, Planning, Warehousing, and Logistics teams to ensure on-time order fulfillment Track and communicate order status, backorders, shipment updates, and delivery schedules to customers Investigate and resolve customer complaints, product issues, pricing discrepancies, and service concerns efficiently Manage customer returns, credits, warranty claims, and escalation cases WHO YOU ARE The candidate has a Diploma or Bachelor's degree in Business Administration, Supply Chain, Customer Service, or related field preferred. Excellent communication skills are a necessity.

What you’ll do

The intern will serve as the primary contact for customers, managing order processing, deliveries, and warranty inquiries. They will also collaborate with internal teams like Sales, Logistics, and Operations to ensure timely order fulfillment and resolve service issues.

Requirements

Candidates should possess a Diploma or Bachelor's degree in Business Administration, Supply Chain, or a related field. Excellent communication skills are required for this role.

Listed skills

• SAP · Preferred
• Customer service · Preferred
• Communication · Preferred
• Logistics · Preferred
• issue resolution · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Processing
• SAP
• Communication
• Issue Resolution
• Supply Chain Coordination
• Logistics
• Warranty Claims
• Relationship Management
• Data Entry
• Supply Chain
• Workflow Management
• Business Administration
• Business Systems
• Sales
• Order Fulfillment Management
• Innovation
• Operations
• Sales Planning
• SAP Applications
• Customer Complaint Resolution

Job areas

• Customer Service & Support
• Logistics
• Manufacturing
• Administrative
• Customer Service Intern
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives