Veterinary Receptionist

Job summary

The Veterinary Receptionist will manage client check-ins, schedule appointments, and maintain accurate medical records while providing compassionate support to clients. They will also collaborate with specialty and emergency teams to ensure an efficient hospital experience during overnight shifts.

Job details

[https://assets.jazz.co/customers/customer_20170327213415_XFZHQ3KMDU0O7KXS/layout/20240821171332-Central%20Toronto%20Veterinary%20Referral%20Center%20Logo.jpg] Veterinary Receptionist | $20–$22/hour Location: Toronto, ON Schedule: Full-Time | 4 x 10-hour shifts | Weekend rotation Compensation: $20–$22/hour + $3/hour overnight premium (7pm–7am) + $2/hour weekend premium (7am–7pm) Central Toronto Veterinary Referral & Emergency Clinic (CTVRC/EC) is hiring a full-time Veterinary Receptionist in Toronto, ON. In this role, you’ll support our specialty and emergency teams while providing responsive, compassionate service to clients and referring veterinary hospitals. Compensation * $20–$22/hour based on advanced knowledge and experience * $3/hour overnight premium for hours worked from 7pm–7am * $2/hour weekend premium for hours worked from 7am–7pm Full-Time Benefits: * OAVT annual dues reimbursement. * Continued education support. * Comprehensive benefits package including health, dental, and life insurance, plus access to an Employee Assistance Program. * RRSP matching program * Staff pet allowance, paid sick days, and paid personal days. * Uniform(s) provided * Access to VetBloom (RACE-approved CE) * Veterinary Technician Education Scholarships Schedule * 4 x 10-hour overnight shifts * Weekend rotation Responsibilities As a Veterinary Receptionist, you’ll support the client experience while helping our specialty and emergency teams stay organized and responsive throughout the overnight shift. * Greet clients and provide a welcoming, professional first impression * Coordinate client check-ins and schedule appointments * Answer and direct calls using a multi-line phone system * Prepare forms, certificates, and other client documentation * File, retrieve, and accurately maintain client and patient medical records * Perform basic invoicing, billing, payment, and account procedures * Communicate with referring veterinary hospitals to request medical records and necessary patient information * Accurately update and maintain client and patient information * Maintain a clean and organized reception area * Support clients with professionalism and compassion during stressful or unexpected situations * Collaborate with the Emergency, Specialty, and Client Service teams to support an efficient hospital experience Qualifications * Previous customer service experience preferred * Strong verbal and written communication skills * Comfortable multitasking and adjusting priorities in a fast-paced environment * Strong attention to detail and commitment to accurate recordkeeping * Comfortable working overnight shifts and participating in a weekend rotation * Fluent English speaking and reading skills required About Central Toronto Veterinary Referral & Emergency Clinic CTVRC/EC is a premier specialty referral and emergency veterinary hospital serving Toronto and the surrounding region. Our team provides advanced specialty and emergency care across multiple disciplines including Surgery, Internal Medicine, Oncology, Anesthesiology, Cardiology, Ophthalmology, and Emergency & Critical Care. Why Join Our Team? * Work alongside experienced specialists and emergency clinicians * Expand your technical skills through advanced procedures and complex case management * Receive mentorship and support for continued professional growth * Practice at the top of your license and contribute your clinical expertise * Enjoy a collaborative culture where veterinary technicians are respected and empowered * Benefit from a schedule designed to support work-life balance while building advanced emergency medicine skills Surrounding Areas Qualified RVTs commonly commute to Toronto from: * North York, ON & Scarborough, ON * Etobicoke, ON & East York, ON * Mississauga, ON & Vaughan, ON * Markham, ON & Richmond Hill, ON * Thornhill, ON & Pickering, ON * Ajax, ON & Whitby, ON * Oakville, ON & Brampton, ON Considering Relocating? Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community. About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Join Us At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

What you’ll do

The Veterinary Receptionist will manage client check-ins, schedule appointments, and maintain accurate medical records while providing compassionate support to clients. They will also collaborate with specialty and emergency teams to ensure an efficient hospital experience during overnight shifts.

Requirements

Candidates should have previous customer service experience and strong verbal and written communication skills. The role requires the ability to multitask in a fast-paced environment and a commitment to accurate recordkeeping.

Benefits

• OAVT annual dues reimbursement
• Continued education support
• Health insurance
• Dental insurance
• Life insurance
• Employee assistance program
• RRSP matching program
• Staff pet allowance
• Paid sick days
• Paid personal days
• Uniform provided
• VetBloom access
• Veterinary technician education scholarships

Listed skills

• Customer service · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• client relations · Preferred
• Multitasking · Preferred
• Billing · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Multitasking
• Attention to detail
• Recordkeeping
• Invoicing
• Billing
• Phone etiquette
• Client relations
• Medical records management
• Compassion
• Professionalism
• Multi-Line Phone Systems
• Record Keeping
• Hospital Experience
• Emergency Veterinary Medicine
• Asynchronous Javascript and XML (AJAX)
• Anesthesiology
• Veterinary Medicine
• Teaching
• Cardiology
• Case Management
• Medical Records
• Customer Service
• Emergency Medicine
• Employee Assistance Programs
• English Language
• Internal Medicine
• Innovation
• Oncology
• Mentorship
• Ophthalmology
• Surgery
• Critical Care
• Teamwork
• Detail Oriented

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Veterinary Receptionist
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

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