Représentant(e) au service à la clientèle

Job summary

Process customer orders from entry through completion, respond to inquiries, coordinate shipments and delivery schedules, and resolve order discrepancies, returns, and shipping issues. Maintain accurate customer and order records, collaborate with sales, warehouse, logistics, and operations teams, and provide administrative and reporting support while ensuring accurate, timely service.

Job details

📦 Représentant(e) au service à la clientèle 📍 Lieu : Montréal, QC 🏢 Industrie : Vente en gros / Fabrication 💼 Type : Temps plein | Lundi au vendredi | Sur place 💰 Salaire : 50 000 $ à 60 000 $ + avantages sociaux Vous aimez travailler dans un environnement dynamique, êtes organisé(e) et aimez gérer plusieurs priorités à la fois? Nous aimerions vous rencontrer! Responsabilités Traiter les commandes des clients, de la saisie jusqu’à leur finalisation Répondre aux demandes des clients par téléphone et par courriel Coordonner les expéditions et les horaires de livraison Résoudre les écarts de commandes, les retours et les problèmes liés aux expéditions Maintenir des dossiers clients et des commandes précis et à jour Collaborer étroitement avec les équipes des ventes, de l’entrepôt, de la logistique et des opérations Fournir un soutien administratif et participer à la préparation de rapports Offrir un excellent service à la clientèle tout en veillant à ce que les commandes soient traitées avec précision et livrées dans les délais Qualifications ✔ 2 ans ou plus d’expérience en service à la clientèle, saisie de commandes ou soutien à la clientèle ✔ Excellentes aptitudes en communication et en résolution de problèmes ✔ Très bonne organisation et capacité à gérer plusieurs tâches simultanément ✔ Grande attention aux détails ✔ Bonne maîtrise de Microsoft Office ✔ Expérience avec un système ERP, un atout Atouts Expérience dans les secteurs de la vente en gros, de la fabrication, de la distribution, de l’habillement, des biens de consommation ou dans un domaine connexe Connaissance de systèmes ERP tels que SAP, Microsoft Dynamics, Momentis ou autres systèmes similaires __________________________________________________________ 📦Customer Service Representative 📍 Location: Montreal, QC 🏢 Industry: Wholesale/Manufacturing 💼 Type: Full-time | Monday–Friday | On-site 💰 Salary: $50,000–$60,000 + Benefits If you enjoy working in a fast-paced environment, love staying organized, and thrive when juggling multiple priorities, we'd love to meet you. Responsibilities Process customer orders from entry to completion Respond to customer inquiries via phone and email Coordinate shipments and delivery schedules Resolve order discrepancies, returns, and shipping issues Maintain accurate customer and order records Work closely with sales, warehouse, logistics, and operations teams Provide administrative support and assist with reporting Deliver exceptional customer service while ensuring orders are completed accurately and on time Qualifications ✔ 2+ years of customer service, order entry, or customer support experience ✔ Excellent communication and problem-solving skills ✔ Strong organizational and multitasking abilities ✔ High attention to detail ✔ Proficiency with Microsoft Office ✔ Experience with ERP systems is an asset Nice to Have Experience in wholesale, manufacturing, distribution, apparel, consumer goods, or similar industries Familiarity with ERP systems such as SAP, Microsoft Dynamics, Momentis, or similar

What you’ll do

Process customer orders from entry through completion, respond to inquiries, coordinate shipments and delivery schedules, and resolve order discrepancies, returns, and shipping issues. Maintain accurate customer and order records, collaborate with sales, warehouse, logistics, and operations teams, and provide administrative and reporting support while ensuring accurate, timely service.

Requirements

Requires at least two years of experience in customer service, order entry, or customer support, along with strong communication, problem-solving, organizational, multitasking, and attention-to-detail skills. Proficiency with Microsoft Office is required; ERP experience and experience in wholesale, manufacturing, distribution, apparel, or consumer goods are assets.

Benefits

• Benefits

Listed skills

• Customer service · Preferred
• ERP systems · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Reporting · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Processing
• Order Entry
• Customer Communication
• Problem-Solving
• Organization
• Multitasking
• Attention to Detail
• Microsoft Office
• ERP Systems
• Shipment Coordination
• Delivery Scheduling
• Record-Keeping
• Administrative Support
• Reporting
• Returns Management

Job areas

• Customer Service & Support
• Administrative
• Logistics
• Sales
• Manufacturing

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