Product Coordinator - MarTech Platform and Governance

Job summary

The Product Coordinator manages the intake process, user access, and governance for the organization's MarTech ecosystem. They also coordinate platform standards, issue escalations, and support UAT and release tracking activities.

Job details

JOB TITLE: Product Coordinator - MarTech Platforms & Governance LOCATION: Remote JOB DESCRIPTION * The Product Coordinator - MarTech Platforms & Governance plays a critical role in supporting the operational scale and governance of the organization's multi-tenant MarTech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of MarTech solutions, including Adobe Experience Cloud and Adobe Experience Platform. * Partnering closely with Product Management leadership, Solutions Architecture, and the Director of MarTech Strategy & Operations, this role drives consistency, transparency, and operational efficiency across internal and external stakeholders. Key Responsibilities * Own and manage centralized intake process for MarTech requests. * Serve as the central coordination point for MarTech intake and issue escalations. * Track and report on intake SLAs, request status, and prioritization outcomes. * Coordinate user access requests across MarTech platforms. * Support quarterly user access recertification processes. * Maintain governance logs and platform standards. * Coordinate governance forums and triage meetings. * Document decisions and maintain repositories. * Track platform adoption, usage trends, and open issues. * Assist with UAT coordination, release tracking, and communication. Required Qualifications * 4-6 years of experience in a coordination, operations, or MarTech support role. * Experience with enterprise marketing technology platforms. * Strong organizational and process management skills. * Experience managing intake systems and workflows. * Ability to manage multiple requests and stakeholders. * Strong communication skills. * Proficiency with Excel, PowerPoint, Jira, Workfront, or similar tools. Preferred Qualifications * Familiarity with Adobe platforms such as AEP, AJO, CJA, AEM, and Workfront. * Experience supporting governance or access management processes. * Familiarity with Jira, ServiceNow, or Workfront. * Exposure to enterprise-scale governance environments. * Exposure to digital marketing or customer journey management. * Experience supporting issue escalation workflows. * Familiarity with user access controls and audit processes. Key Success Factors * Maintains high accuracy and consistency. * Improves transparency and responsiveness. * Supports scalable governance. * Builds strong stakeholder relationships. * Demonstrates ownership and proactive problem-solving. RESPONSIBILITIES Lead project planning and execution, Optimize project processes and resources, Ensure project deliverables meet requirements, Provide technical support, Collaborate with stakeholders. QUALIFICATIONS Bachelor's/Master's in any stream 5-8 years

What you’ll do

The Product Coordinator manages the intake process, user access, and governance for the organization's MarTech ecosystem. They also coordinate platform standards, issue escalations, and support UAT and release tracking activities.

Requirements

Candidates should have 5-8 years of experience in coordination, operations, or MarTech support roles. Proficiency in enterprise marketing technology platforms and strong organizational skills are required.

Listed skills

• Operational Efficiency · Preferred
• Data analysis · Preferred
• Jira · Preferred
• Communication · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• MarTech
• Governance
• Adobe Experience Cloud
• Adobe Experience Platform
• Intake Management
• User Access Recertification
• Process Management
• Jira
• Workfront
• ServiceNow
• Data Analysis
• Stakeholder Management
• Operational Efficiency
• UAT Coordination
• Release Tracking
• Communication
• Adobe Experience Platform (AEP)
• MarTech Solutions
• Stakeholder Communications
• Workflow Management
• Audit Processes
• Enterprise Marketing
• Microsoft Excel
• Acceptance Testing
• Adobe Experience Manager
• JIRA
• Management
• Project Planning
• Digital Marketing
• Leadership
• Scalability
• Problem Solving
• Operations
• Microsoft PowerPoint
• Product Management
• Solution Architecture
• Triage
• Coordinating
• Prioritization
• Multi-Tenant Cloud Environments

Job areas

• Marketing
• Technology
• Software
• Management & Leadership
• Data & Analytics
• Governance Coordinator
• Unclassified Specialized Occupation

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