Application Support Engineer

Calgary, AB
Hybrid
Posted Oct 17, 2026
1 position

Opens LinkedIn

Employment type: Contract
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Lead L2/L3 production support for OpenText platforms and related enterprise content management solutions, including administration, maintenance, incident and problem resolution, and platform stability and security. Oversee upgrades and releases, drive service improvements, and coordinate with business users, infrastructure teams, vendors, and application support teams.

Job details

WE'RE HIRING: Application Support Lead - Open Text 📍 Location: Calgary, Alberta (Hybrid) 📅 Duration: 6 Months Job Description: The OpenText Application Support Lead is responsible for the support, administration, maintenance, and continuous improvement of OpenText platforms and related enterprise content management (ECM) solutions. The role provides technical leadership for production support, manages incident and problem resolution, ensures platform stability and security, and serves as the primary liaison between business users, infrastructure teams, vendors, and application support teams. The individual will lead L2/L3 support operations, oversee upgrades and releases, drive service improvements, and ensure that OpenText solutions effectively support business-critical document management, records management, workflow automation, and compliance requirements.

What you’ll do

Requirements

The role calls for experience supporting and administering OpenText platforms and enterprise content management solutions, along with the ability to lead L2/L3 support and resolve production incidents and problems. It also requires coordinating with business and technical stakeholders and supporting document management, records management, workflow automation, and compliance needs.