Technical Support Analyst

Montréal, QC
On-site
Posted Oct 9, 2026
1 position

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Employment type: Contract
Experience level: Senior · 5+ years
Minimum education: College diploma
Posting language: English
Working hours: 35 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Provide end-user technical support, resolve tickets, and manage Microsoft 365 services, user accounts, mailboxes, and Teams groups. Configure and deploy IT equipment, troubleshoot Windows and network issues, support Intune, SCCM, and PowerShell tasks, maintain documentation, and collaborate with infrastructure teams.

Job details

Job Title: IT Analyst Location: Quebec City, Quebec G1V 0B9 Duration: 3-Month Contract with Potential Permanent Hire Schedule: 35 hours/week Work Model: On-Site Role Overview IT Analyst responsible for end-user support, Microsoft 365, Active Directory/Entra ID, Intune, SCCM, networking and PowerShell. French and English required. Responsibilities Provide end-user support and resolve technical issues/tickets. Manage user accounts, mailboxes, Teams groups and Microsoft 365 services. Configure and deploy computers, printers, phones and other IT equipment. Troubleshoot Windows, networking, connectivity and system issues. Support Intune, SCCM, PowerShell, monitoring and log analysis. Maintain technical documentation and support processes. Collaborate with infrastructure and system administration teams. Must Haves 5–7 years of end-user IT support experience. DEC in IT or equivalent education/training. Strong Windows 10/11, Windows Server, Microsoft 365, AD and Entra ID experience. Hands-on Intune and SCCM experience. Knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi and firewalls. PowerShell, monitoring and log analysis experience. Strong troubleshooting and customer service skills. Fluent in French and English.

What you’ll do

Requirements

Requires 5–7 years of end-user IT support experience and a DEC in IT or equivalent education or training. Candidates must have strong Windows, Microsoft 365, Active Directory/Entra ID, Intune, SCCM, networking, PowerShell, monitoring, troubleshooting, and customer service experience, and be fluent in French and English.