Manager, Custodial and Environmental Services

Job summary

The Building Services Manager leads day-to-day custodial operations to ensure the Edmonton Convention Centre meets high standards of cleanliness, safety, and event readiness. This role oversees workforce planning, quality assurance, departmental budgets, and environmental sustainability initiatives while fostering a culture of service excellence.

Job details

ABOUT US We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy. Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it. About The Edmonton Convention Centre Recognized as one of North America’s top five performing venues, the Edmonton Convention Centre is an iconic downtown meeting location that attracts and plays host to major events, meetings, concerts, galas, and conferences to our city. We elevate Edmonton as a conference and convention destination through our culinary excellence and by delivering outstanding guest experiences, while upholding the health and safety of our guests and employees. Built into the foundation of the Edmonton river valley, our venue is a community asset and a reflection of Edmonton, generating great economic impact and social benefits through a sustainable approach. Home to Canada’s largest building-integrated photovoltaic (BIPV) system, our iconic multi-levelled atrium sloping down the river valley is now a landmark of sustainability. The Edmonton Convention Centre is a business segment of Explore Edmonton, Edmonton’s Destination Management, Marketing and Venue Management Organization. ABOUT THE POSITION Explore Edmonton is looking for a Manager, Custodial and Environmental Services to join the Edmonton Convention Centre team. Reporting directly to the Director of Facilities and Engineering, this position is responsible for leading the day-to-day custodial operations at the Edmonton Convention Centre, ensuring the facility consistently meets high standards of cleanliness, presentation, safety, and event readiness. The Manager, Custodial and Environmental Services provides leadership to the Custodial team, overseeing operational planning, quality assurance, workforce performance, service delivery, and regulatory compliance to support exceptional guest experiences across all events and public spaces. This role works collaboratively with internal departments, event stakeholders, contractors, and service providers to maintain a clean, safe, and welcoming environment while driving operational excellence, continuous improvement, and a culture of accountability and service. What You'll Do: * Lead, coach, and support the Building Services team, fostering a culture of accountability, collaboration, continuous improvement, and service excellence. * Oversee workforce planning, scheduling, and resource allocation to ensure operational readiness and support successful event execution. * Establish and maintain standards for cleanliness, presentation, and facility readiness throughout the Edmonton Convention Centre. * Conduct quality assurance inspections, audits, and performance reviews to ensure consistent service delivery and identify opportunities for improvement. * Manage custodial equipment, supplies, and inventories to support operational efficiency and service continuity. * Oversee contracted services and facility support programs, including waste management, recycling, specialized cleaning services, and pest management. * Lead environmental sustainability initiatives, including waste diversion, recycling, composting, and resource conservation programs. * Promote a strong culture of health, safety, and environmental stewardship while ensuring compliance with legislation, WHMIS requirements, and corporate policies. * Lead incident investigations, corrective action planning, safety inspections, and ongoing employee training initiatives. * Develop and manage departmental operating budgets, labour resources, procurement activities, and operating expenditures. * Build strong relationships with internal departments, contractors, suppliers, and external partners to support seamless venue operations. * Identify operational efficiencies and implement improvements that enhance service delivery, guest experiences, and organizational performance. What You'll Bring: * Minimum of five years of progressive leadership experience in Custodial, Environmental Services, Housekeeping, Facility Operations, or a related field within a convention centre, hotel, healthcare facility, airport, stadium, or similarly complex public venue. * Experience leading teams, developing employees, managing performance, and balancing operational priorities. * Experience working with unionized employees and contracted service providers is considered an asset. * High school diploma or equivalent is required. Post-secondary education in Facilities Management, Building Operations, Environmental Services, Hospitality, or a related discipline is considered an asset. * Strong knowledge of custodial operations, sanitation practices, environmental services, and industry best practices. * Sound understanding of Occupational Health & Safety legislation, WHMIS requirements, hazard identification, risk assessment, and safe work practices. * Knowledge of custodial equipment, floor care systems, cleaning technologies, chemical handling, and preventative maintenance practices. * Strong leadership, communication, coaching, relationship-building, and conflict resolution skills. * Excellent organizational, analytical, and problem-solving abilities with the ability to manage multiple priorities in a fast-paced environment. * Experience with budget planning, labour forecasting, productivity measurement, and resource management. * Ability to work a flexible schedule, including evenings, weekends, and statutory holidays, as required to support event operations. * Current First Aid certification is considered an asset. HOW TO APPLY If this role piques your interest, please submit your cover letter and resume. This competition will remain open until a suitable candidate is found. Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

What you’ll do

The Building Services Manager leads day-to-day custodial operations to ensure the Edmonton Convention Centre meets high standards of cleanliness, safety, and event readiness. This role oversees workforce planning, quality assurance, departmental budgets, and environmental sustainability initiatives while fostering a culture of service excellence.

Requirements

Candidates must have at least five years of progressive leadership experience in facility operations or a related field within a complex public venue. A high school diploma is required, while post-secondary education in facilities management or a related discipline is considered an asset.

Benefits

• Health and safety support • Professional development

Listed skills

• Quality assurance · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Building services management
• Custodial operations
• Team leadership
• Workforce planning
• Quality assurance
• Budget management
• Occupational health and safety
• WHMIS
• Environmental sustainability
• Facility operations
• Conflict resolution
• Resource management
• Performance management
• Preventative maintenance
• Chemical handling
• Event readiness
• Operational Efficiency
• Workplace Inclusivity
• Environmental Sustainability
• Accountability
• First Aid Certification
• Event Operations
• Planning
• Venue Management
• Budgeting
• Auditing
• Management
• Housekeeping
• Maid Services
• Cleanliness
• Communication
• Procurement
• Regulatory Compliance
• Conflict Resolution
• Continuous Improvement Process
• Training And Development
• Economics
• Performance Management
• Occupational Safety And Health
• Facility Management
• Facility Operations
• Forecasting
• Leadership
• Marketing
• Waste Management
• Problem Solving
• Operational Excellence
• Operational Planning
• Operations
• Organizational Performance

Job areas

• Management & Leadership
• Hospitality
• Environmental & Sustainability
• Administrative
• Security & Safety
• Building Services Manager
• Emergency Management Director
• Environmental and Occupational Health and Hygiene Professionals
• Emergency Management Directors