F12.netVerified Job Source

Field Services Consultant

AB
On-site
Posted Jul 14, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 3+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week

Job summary

Provide on-site and remote technical support, including the deployment and troubleshooting of hardware, software, and networking equipment. Maintain detailed technical documentation and deliver an exceptional client experience across multiple business environments.

Job details

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us. About the Role We are seeking a customer-focused Field IT Consultant to join our team supporting clients throughout Northern Alberta. This is a hands-on role that combines onsite and remote technical support, project work, infrastructure deployments, and emergency response services. As a Field IT Consultant, you'll work directly with clients to resolve technical issues, deploy technology solutions, and support ongoing IT operations across a variety of environments. Travel to client sites, including remote locations, is a key component of this role. A company vehicle will be provided for business travel. What You'll Do Technical Support & Client Service Provide onsite and remote support for end users, hardware, software, and infrastructure. Troubleshoot and resolve issues involving Microsoft technologies, networking, printers, mobile devices, and remote access solutions. Deliver exceptional customer service and build strong client relationships. Provide emergency and after-hours support when required. Project & Deployment Work Assist with technology deployments, upgrades, refreshes, and infrastructure projects. Install, configure, and support hardware, software, and networking equipment. Update asset inventories and deployment documentation. Coordinate with third-party vendors and contractors as needed. Support system rollouts and technology migrations across client environments. Infrastructure Support Support network installations, including structured cabling and fiber-optic infrastructure. Assist with wireless networking solutions and remote communications technologies. Support security cameras and associated hardware. Provide support for telecommunications and remote site connectivity solutions. What You'll Bring Required Qualifications Post-secondary education in Information Technology, Computer Engineering Technology, or a related field, or an equivalent combination of education and experience. Minimum 3 years of experience in a technical support or field services role. Experience working with ticketing and service management systems. Strong knowledge of: Microsoft Windows and Microsoft 365 PC hardware and peripherals Networking fundamentals Printers and print management Mobile devices (Apple and Android) Remote access technologies (VPN, Citrix, RSA, etc.) Experience with network cabling and fiber-optic installation/termination. Valid driver's license with a clean driver's abstract. Ability to lift up to 70 lbs. Strong troubleshooting, problem-solving, and organizational skills. Excellent verbal and written communication skills. Ability to work independently and collaboratively in a team environment. Nice-to-Have Qualifications CompTIA A+, Network+, or PDI+ certifications. Point-to-point wireless networking experience. Application virtualization experience. Project coordination or deployment experience. Experience supporting security cameras and surveillance systems. Experience working in remote or industrial environments. What Success Looks Like Delivering exceptional client experiences. Responding effectively to technical incidents and service requests. Managing priorities in a fast-paced environment. Working independently while maintaining strong communication with teammates and clients. Maintaining high standards of professionalism, integrity, and accountability. Working Conditions Regular travel throughout Northern Alberta, including remote client locations. Occasional overnight travel, with accommodations provided when required. Some after-hours and emergency support may be necessary. Work may occur in industrial, camp, or remote environments with client-specific safety requirements. Compliance with all F12 and client safety standards is required. What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes: Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications. Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program. Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events. Our Equal Opportunity Commitment: F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law. For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required. Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

What you’ll do

Requirements

Requires at least 3 years of experience in technical support or IT consulting and post-secondary education in a computer-related field. Must possess a valid driver's license and be physically capable of lifting up to 70 lbs.