Assistant Front Office Manager

Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites. Job Description Assistant Front Office Manager Providing engaging, sincere, personalized service is one of the ways our Front Office colleagues are turning moments into memories for our guests. Showcase your interpersonal strengths as an Assistant Front Office Manager, where you will lead, train, and recognize your team in support of exceptional guest service. Salary Range: $64,000 - $67,000 per annum, based on previous experience and education. Job Duties Include Consistently offer professional, friendly, and engaging service Assist the Front Office Manager in all aspects of the department and ensure service standards are followed Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests Ensure proper staffing and scheduling of all Front Office colleague in accordance to productivity and guidelines Qualifications Service focused personality is essential Previous experience in a similar leadership role is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities and the ability to lead by example Degree or Diploma in Hospitality Management is an asset Job Perks & Benefits Subsidized staff accommodation provided Complimentary meal in our staff cafeteria per shift Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide Hotel leisure benefits including Golf/Ski passes Additional Information Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected].

Lead, train, and recognize the Front Office team to ensure exceptional guest service and adherence to standards. Assist the Front Office Manager in departmental operations, including staffing, scheduling, and resolving guest concerns.

A service-focused personality and previous leadership experience are preferred. A degree or diploma in Hospitality Management and proficiency with Opera or similar systems are considered assets.

• Subsidized staff accommodation • Complimentary meal per shift • Employee Travel Program • Discounted room rates • Discounted food & beverage at Fairmont & Accor properties • Golf passes • Ski passes

• Problem solvingPreferred
• interpersonal skillsPreferred
• LeadershipPreferred
• schedulingPreferred
• Conflict ResolutionPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Guest Service
• Staff Training
• Scheduling
• Problem Solving
• Interpersonal Skills
• Opera PMS
• Conflict Resolution

• Hospitality
• Management & Leadership
• Customer Service & Support

Minimum education

College diploma

Minimum experience

2+ years

Apply by

Sep 26, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level