Front Desk Agent

Original job posting

Manage guest arrivals and departures by handling check-ins, settling accounts, and responding to requests. Promote and up-sell hotel services and facilities to enhance the guest experience.

Job details

Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites. Job Description Front Desk Agent First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Starting Rate of Pay: $21.30 per hour. Immediate start. We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $25.90 per hour. What You Will Be Doing Greet, check-in, respond to requests and settle accounts while providing exceptional service Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float Serve as a sales agent promoting and up-selling hotel services Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Qualifications Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Prior experience working with Opera or a related system Previous front desk experience is required, previous customer service experience is an asset Service focused personality is essential Job Perks & Benefits Subsidized staff accommodation provided Complimentary meal in our staff cafeteria per shift Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide Hotel leisure benefits including Golf/Ski passes Additional Information Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CWR.Careers@fairmont.com #CWRWinter26

What you’ll do

Manage guest arrivals and departures by handling check-ins, settling accounts, and responding to requests. Promote and up-sell hotel services and facilities to enhance the guest experience.

Requirements

Previous front desk experience is required, and familiarity with Opera or similar systems is preferred. Candidates must have a service-focused personality and the ability to work in a fast-paced team environment.

Benefits

• Subsidized staff accommodation • Complimentary meal per shift • Employee Travel Program • Discounts on room rates and food & beverage at Fairmont & Accor properties • Golf passes • Ski passes

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Guest Relations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Relations
• Check-in Procedures
• Cash Handling
• Currency Exchange
• Up-selling
• Opera PMS
• Customer Service
• Account Settlement

Job areas

• Hospitality
• Customer Service & Support
• Sales