Service Writer

Job summary

The Service Writer coordinates service activities, dispatches technicians, and maintains accurate work orders and service documentation. They also manage customer inquiries, prepare invoices, and support the shop and field teams to ensure efficient operations.

Job details

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Prince George, BC | Full-Time | Monday to Friday | In Office Build your career with us We are looking for a highly organized and customer-focused Service Writer to join our team in Prince George, BC. This is a great opportunity for someone with experience in a mechanical, equipment, shop, or service environment who enjoys working with customers, technicians, and internal teams to keep operations running smoothly. As the Service Writer, you will play a key role in coordinating service activities, maintaining work orders, supporting our field and shop technicians, and ensuring customer invoicing and service documentation are completed accurately and on time. This is a full-time, Monday to Friday, in-office position based in Prince George. Job Description: What We Offer Salary: $55,000 to $65,000 per year, based on experience and qualifications Annual bonus opportunity Employer-paid benefits from day one Pension plan Employee share program 3 weeks of vacation Monday to Friday schedule Stable, full-time employment Opportunities to develop your knowledge and grow your career What You'll Do Customer Service & Service Coordination Provide professional, courteous service to new and existing customers, responding to inquiries and helping coordinate their service needs. Receive and log service calls for field technicians. Dispatch field technicians and maintain accurate information on technician locations to support safe and efficient field operations. Build strong working relationships with customers, employees, technicians, and other internal teams. Work closely with the Shop Foreman to coordinate and maintain control of shop and field work orders. Coordinate the scheduling of lube technicians and maintain the shop service board. Work with the Parts team to support accurate parts allocation and billing. Maintain records for customer-owned equipment. Coordinate equipment exchanges when required. Work Orders & Administration Open, update, close, and process work orders accurately and efficiently. Prepare and process customer invoices, ensuring all billable documentation is complete and accurate. Keep field work orders and supporting paperwork current and organized. Retrieve, file, and maintain service documentation and SMFs. Update equipment statuses within internal systems. Track and follow up on customer purchase orders. Coordinate NDT requirements and maintain accurate records of units requiring NDTs. Provide shop technicians with the paperwork and information required for their day-to-day work. Work with the Service Manager and Shop Foreman to identify cost-effective processes and support efficient branch operations. Maintain accurate and organized documentation for all service transactions. What You'll Bring 2 to 5 years of experience in a mechanical, equipment, service, or shop environment. Previous Service Writer, Service Coordinator, Service Administrator, or similar experience is considered an asset. Strong computer skills, including experience with: Microsoft Excel Microsoft Office applications Email and electronic communication Inventory or service management systems RentalMan or similar systems is considered an asset Strong reading, organizational, and administrative skills. Excellent attention to detail and accuracy. Strong customer service and communication skills. Ability to prioritize competing demands and meet deadlines in a fast-paced environment. Ability to work effectively with minimal supervision while contributing to a team environment. Professional, dependable, and committed to maintaining high ethical standards. Work Environment This position works in a fast-paced service environment where priorities can change throughout the day. The role involves working under deadlines, completing detailed and repetitive administrative tasks, and sitting for extended periods. You may also be required to enter shop or operational areas where appropriate PPE must be worn. Ready to Join the Team? If you have a strong customer-service mindset, understand the pace of a mechanical or equipment service environment, and take pride in keeping people, paperwork, and priorities organized, we'd love to hear from you. Apply today to join our Prince George team. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

What you’ll do

The Service Writer coordinates service activities, dispatches technicians, and maintains accurate work orders and service documentation. They also manage customer inquiries, prepare invoices, and support the shop and field teams to ensure efficient operations.

Requirements

Candidates must have 2 to 5 years of experience in a mechanical, equipment, or shop environment. Strong computer skills, including proficiency in Microsoft Office and service management systems, are required.

Benefits

• Annual bonus opportunity
• Employer-paid benefits
• Pension plan
• Employee share program
• 3 weeks of vacation

Listed skills

• Customer service · Preferred
• invoicing · Preferred
• Administrative Support · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred
• Communication · Preferred
• Attention to detail · Preferred
• Problem solving · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service coordination
• Work order management
• Customer service
• Dispatching
• Invoicing
• Administrative support
• Microsoft Excel
• Microsoft Office
• Inventory management
• Equipment records maintenance
• Communication
• Organizational skills
• Attention to detail
• Problem solving
• Time management
• Electronic Communication
• Ability To Meet Deadlines
• Ethical Standards And Conduct
• Administrative Functions
• Billing
• Customer Service
• Computer Literacy
• Disabilities
• Equipment Service Management And Rental
• Operations
• Service Management
• Scheduling
• Non-Destructive Testing (NDT)
• Coordinating
• Prioritization
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Trades
• Logistics
• Manufacturing
• Service Writer
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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