Bilingual (French/English) Creditor Claims Coordinator,

Job summary

The Creditor Claims Coordinator serves as the primary point of contact for customers, managing inquiries and facilitating the establishment of new claims. Responsibilities include handling incoming communications via phone, email, and fax, as well as providing administrative support to the claims department.

Job details

First Canadian is a national organization and we are experiencing unprecedented growth! We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work. We award our team with the following: * An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written). * Off work 1 hour early on Fridays. * Earned Time-Off Program and vacation. * Group Retirement Savings Plan with employer match. * On-site gym including free weekly classes with a qualified trainer. * Newly renovated facility with ergonomic desks/chairs. * Educational assistance and career development. * Employee benefits. * Health and Wellness spending account. * Employee Assistance Program (EAP). * Employee discount programs. * A Culture Team dedicated to diversity, inclusion, and employee programs. * Employee recognition and appreciation events. Check out our company page for all the information on why we believe First Canadian is an employer of choice! If you are motivated to succeed by helping people, then this is the opportunity for you! The Bilingual Claims Coordinator reporting to the Manager, Group & Creditor Life and Disability Claims – Alberta is based in the Sherwood Park. This role is the primary point of contact for customers wishing to advance a claim therefore providing initial responses to inquiries. The hours of work for this position will be 9:00am to 6:00pm Monday through Thursday and 9:00am to 5:00pm on Fridays. Essential Responsibilities: * Reception duties – meet with claimants attending our office for general assistance, inquiry response, and for the establishment of new claims. * Managing the Creditor Claims general incoming email/fax inbox. * Manage incoming customers, third party, and Dealer representative calls from an Automated Call Queue. * Communicate directly with customers, their representatives and financial institutions (verbally and in writing). * Identify active certificates, generate claims documents, and prepare files for assignment. * Maintains highly accurate and detailed client contact notes of all customer queries, Coordinator activities, and issues affecting Certificates and claims (initiated/pending/open/closed) queries. * Prepare claims correspondence and entitlement cheques for mail / courier delivery. * Administrative and clerical support to Examiners, Supervisors and Managers. * Other duties as assigned. Qualifications: * A minimum of 1-2 years of relatable work experience is preferred in an Administrative Assistant/Insurance Clerical position. * Intermediate skills with Microsoft Office (Word/Excel/Outlook). * Previous Call Center experience and frontline customer interaction via telephone and/or email is highly preferable and is considered a key asset. * Fluent in both English and French with proven skills in verbal and written communication is required. * Successful completion of a criminal, education background checks and employer reference and verification before employment. Thank you for considering our organization. A French and English assessment as a part of the recruitment process. We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

What you’ll do

The Creditor Claims Coordinator serves as the primary point of contact for customers, managing inquiries and facilitating the establishment of new claims. Responsibilities include handling incoming communications via phone, email, and fax, as well as providing administrative support to the claims department.

Requirements

Candidates should have 1-2 years of experience in an administrative or insurance clerical role, with proficiency in Microsoft Office. Fluency in both English and French is mandatory, and previous call center experience is considered a significant asset.

Benefits

• 5% salary uplift for bilingualism
• Early finish on Fridays
• Earned Time-Off Program
• Vacation
• Group Retirement Savings Plan with employer match
• On-site gym
• Educational assistance
• Career development
• Employee benefits
• Health and Wellness spending account
• Employee Assistance Program
• Employee discount programs
• Employee recognition events

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingualism
• Customer service
• Call center operations
• Administrative support
• Insurance clerical
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Communication
• Data entry
• Claims processing
• Conflict resolution
• Time management
• Attention to detail
• Disability Claims
• Bilingual (French/English)
• Strong Work Ethic
• Automation
• Multilingualism
• Call Center Experience
• Clerical Works
• Employee Assistance Programs
• French Language
• Writing

Job areas

• Customer Service & Support
• Administrative
• Finance & Accounting
• Claims Coordinator
• Claims Representative
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks

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