Customer Service Representative

Job summary

The Customer Service Representative will assist clients with financial activities such as deposits, withdrawals, and bill payments while identifying their financial needs. They are responsible for providing solutions through bank products and services while adhering to internal and regulatory policies.

Job details

WE’RE HIRING! Customer Service Representative, Walpole Island, ON Full-Time Term ABOUT US First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 90% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK, FNBC takes pride in its workforce of over 61% Indigenous employees working at locations across Canada. ABOUT THE ROLE Reporting to the Branch Manager, you will join the Customer Service team at our Walpole Island, ON branch. As a Customer Service Representative, you will assist customers with a variety of financial activities, like making deposits, withdrawals, bill payments, and cashing cheques. As you get to know our customers, you will be able to help them identify some of their financial needs and provide them the best solution through FNBC’s products and services, while adhering to internal and regulatory policies and procedures. This full-time term opportunity is located on First Nations land. ABOUT YOU You are a highly motivated individual who is passionate about providing a high level of customer service. You have a keen eye for detail and possess strong organizational skills. You are highly adaptable, professional and efficient and enjoys working with others! YOU MUST: * have your high school diploma, GED, or equivalent; * have strong interpersonal skills; be able to add, subtract, multiply, and divide in all units of measure; * use a calculator and computer; use Microsoft Office; stand for extended periods of time * experience with financial institution software systems preferred * cash handling, customer service, and/or sales experience preferred * have acceptable criminal and credit checks We are passionate about creating an inclusive workplace and value and respect diversity of our staff. We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please drop off your resume in person at First Nations Bank of Canada, Walpole Island, ON branch OR visit our Career Centre at Career Centre | Recruitment [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=bc00d38a-f759-49f8-979f-483e9ddd827d&ccId=19000101_000001&lang=en_CA&selectedMenuKey=CareerCenter]. The posting will remain open until September 21, 2026. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Preference will be given to Indigenous peoples who are recognized members or descendants of First Nations, Métis, or Inuit peoples indigenous to Canada.

What you’ll do

The Customer Service Representative will assist clients with financial activities such as deposits, withdrawals, and bill payments while identifying their financial needs. They are responsible for providing solutions through bank products and services while adhering to internal and regulatory policies.

Requirements

Candidates must have a high school diploma, GED, or equivalent and possess strong interpersonal and organizational skills. Proficiency in Microsoft Office, basic math, and the ability to stand for extended periods are required, with preference given to those with financial software experience.

Benefits

• Group benefits • Savings plan • Professional development • Career growth opportunities

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Sales · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Financial services
• Sales
• Microsoft Office
• Interpersonal skills
• Organizational skills
• Attention to detail
• Mathematical skills
• Computer literacy
• Calculator usage
• Calculators
• Cash Handling
• Workplace Inclusivity
• Organizational Skills
• Check Cashing
• Advocacy
• Self-Motivation
• Arithmetic
• Customer Service
• Economics
• Financial Services
• Interpersonal Communications
• Software Systems

Job areas

• Customer Service & Support
• Finance & Accounting
• Retail
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives