Account Manager, Commercial Services

Hamilton, ON
Hybrid
Posted Oct 1, 2026
1 position

$81,110–$111,527 / year

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Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Manage and grow a portfolio of commercial members by providing trusted financial advice, developing new business, and meeting sales targets across loans, mortgages, deposits, and fees. Source, underwrite, administer, and review commercial credit files, manage portfolio risks and annual reviews, and represent FirstOntario in the local business community.

Job details

Why FirstOntario? Competitive compensation packages Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account Enhanced mental health benefits through SunLife and TELUS Health Exclusive banking benefits Up to $1000 per year towards professional development Pension Plan Flex-work environment Company-wide Employee Volunteer program (Blue Wave Program) Employee and Family Assistance Program Job Overview The Account Manager, Commercial Services is accountable for delivering unforgettable service to existing and new Business Members while embedding FirstOntario Business into the community to become the business lender of choice. The Account Manager, Commercial Services is also responsible for supporting FirstOntario Credit Union's strategic goals by achieving sales targets in loans, mortgages, deposits, and fees with the objective of driving business. Role In the role, you will... Be a trusted advisor to your members and provide credible advice through dedicated support and service that leads to increase Share of Wallet targets Be responsible for the underwriting, management and administration of commercial loans within your portfolio Oversee the sourcing, credit write-up, underwriting and review of Commercial credit files, while ensuring risk mitigating strategies including audit are implemented Proactively manage your credit portfolio reviews such that they are completed in advance of their annual expiry dates, which may include but is not limited to tracking, pursuing and analyzing annual reporting requirements from each Member in a timely manner Identify areas of opportunity within sales targets in a timely manner and implement action plans Make solid credit recommendations to supporting departments including but not limited to the: Credit Department, Management Credit Committee and occasionally to the Board to support business objectives and provide full service to our members Take action on a disciplined sales/service plan and processes including effectively using campaigns developed by business partners to achieve annual financial targets Proactively build your network while using effective prospecting strategies to attract new business opportunities Always be "in the know" regarding local market activities and our competitive position relative to other financial institutions Be actively involved in the local business community by joining various local business associations and attending/representing FirstOntario at special business events Develop and implement a plan to keep 3rd Party Generated Business on the books and consolidate other products Truly believe in our products and services and be able to communicate to business members and future business members how we can improve their financial lives Openly share your knowledge with the team to help them grow and excel Consider health & safety as a primary concern to ensure the overall well-being of self and others Perform other duties as required Required Skills Within your skills and qualifications, you will... Have a post-secondary diploma or degree in Business Administration, Commerce and/or Economics or the equivalent of industry experience Have a strong business acumen from your four to six (4-8) years' tenure in Business/Commercial banking or experience from other Member facing and/or Credit adjudication roles Have three to five plus (3 - 5+) years of experience in Commercial Real Estate underwriting; Development and Construction underwriting considered an asset Have sales/business development experience in the Commercial banking industry Relish in the opportunity meet new people, develop meaningful business relationships and leveraging valuable centres of influence within the community Stay abreast of all credit and investment product and services and stay current on our processes Have sound experience with day to day banking policies and procedures Be confident and skilled in taking initiative, assessing requirements, developing plans and taking the lead in making plans a reality Demonstrate your sales management skills in setting and monitoring sales targets, plans, pipelines and activities Enjoy a challenge in all that you do and be resourceful in the way you find solutions Be quick to respond to requests for service from all of your clients Be more than approachable with your superior interpersonal, communication and presentation skills Be aware of and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and FirstOntario policies and procedures Be willing to work flexible hours including evenings and weekends as the job demands and travel to meet your member's needs Embrace the philosophy of lifelong learning This role is hybrid in Hamilton, ON. This posting is for an existing vacancy. Salary Range: $81,110 to $111,527 annually. Compensation for this role reflects a combination of skills, experience, and internal equity. Those whose experience more closely aligns the role's requirements may be placed higher within the salary range. You will learn more about FirstOntario Credit Union's total rewards package during the interview process. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

What you’ll do

Requirements

A post-secondary diploma or degree in Business Administration, Commerce, or Economics is required, or equivalent industry experience. Candidates should have 4–8 years of business or commercial banking or related member-facing or credit adjudication experience, 3–5+ years of commercial real estate underwriting experience, and commercial banking sales or business development experience.