Administrative Lead (Etobicoke)

Job summary

Lead the client experience team and ensure high-quality client interactions, including inquiries, bookings, payments, and payment reconciliation. Manage accounts receivable and clinic reporting, support the clinic director with reporting and billing, and develop promotions and onsite marketing events.

Job details

Foundation Physiotherapy and Wellness is a group of modern health care clinics located in Toronto. We are looking to add a full-time Administrative Lead at our Etobicoke location. This is the ideal job for a passionate and engaging service orientated candidate to work in a positive health care setting! Company Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and making the healthcare environment fun! Position Overview We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's experience is kept at a high quality. This position is catered to a candidate looking to gain administrative and managerial skills, along with utilizing their creative energy. What We Offer In-house wellness privileges, a health spending account and extended health benefits that cover drugs and dental Completion bonus Two weeks of paid vacation Increases in compensation are guaranteed yearly* The Ideal Candidate The ideal candidate would have previous customer service experience in gym/fitness settings, retail, or catering/hospitality. Experience with billing, invoicing, collections and creating email communication would be an asset. They should have flexibility in working mornings (starting at 8:00am) and afternoons (until 4:00pm). High quality interactions with clients Delivering client services such as inquiries, bookings, payments Payment reconciliation Weekly reporting of clinic stats Maintaining and managing accounts receivables Managing, training, and overseeing the client experience team Direct support to the clinic director with reporting and billing Administrative tasks as assigned Understanding and selling related health care services and products Developing and delivering company promotions and onsite marketing events Smiling, laughing and having a good time! Skill Requirements Leadership Multitasking Detail and process oriented Meet deadlines Creative and energetic Telephone AND in-person communication skills Morning and afternoon hours should be available Foundation Physiotherapy and Wellness is an equal opportunity employer and commits to diversity and equity in the workplace. While we wish to be able to meet everyone who applies, only candidates meeting the criteria will be contacted for an interview.

What you’ll do

Lead the client experience team and ensure high-quality client interactions, including inquiries, bookings, payments, and payment reconciliation. Manage accounts receivable and clinic reporting, support the clinic director with reporting and billing, and develop promotions and onsite marketing events.

Requirements

Previous customer service experience in settings such as fitness, retail, catering, or hospitality is sought; experience with billing, invoicing, collections, and email communications is an asset. Candidates should demonstrate leadership, multitasking, attention to detail, creativity, strong telephone and in-person communication, and availability for morning and afternoon shifts.

Benefits

• In-House Wellness Privileges • Health Spending Account • Extended Health Benefits • Prescription Drug Coverage • Dental Coverage • Completion Bonus • Two Weeks of Paid Vacation • Guaranteed Annual Compensation Increases

Listed skills

• Customer service · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• telephone communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Multitasking
• Attention to Detail
• Process Orientation
• Deadline Management
• Creativity
• Energy and Enthusiasm
• Telephone Communication
• In-Person Communication
• Customer Service
• Client Engagement
• Billing and Invoicing
• Payment Reconciliation
• Accounts Receivable Management
• Team Training and Oversight
• Marketing and Promotions

Job areas

• Administrative
• Customer Service & Support
• Management & Leadership
• Healthcare
• Marketing