Fountain TireVerified Job Source

Service Advisor

Sidney, BC
On-site
Posted Sep 28, 2026
1 position

$22–$30 / hour

Opens an external site

Experience level: Entry, Junior · 0+ years
Apply by: Sep 23, 2027
Posting language: English
Working hours: 40 hours per week

Job summary

The Service Advisor is responsible for creating work orders, communicating with technicians, and providing service quotes to customers. They also manage customer follow-ups, handle billing, and assist with inventory management and showroom maintenance.

Job details

Overview Fountain Tire Sidney, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Advisor! Now under new management, we are strengthening our commitment to building a positive and supportive work environment while delivering exceptional customer service! At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits: What is in it for you? Competitive compensation: $22 to $30 per hour Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching Regular day shifts: Tuesday to Saturday We will develop your skills and certifications with our excellent training program & opportunity for advancement The opportunity to work with an excellent team and great customers Great discounts for you and your family on tires, parts, and mechanical services Primary Responsibilities: Creating work orders and arranging bookings and communicating them to the technicians Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up. Provide proactive calls to customers to determine their satisfaction level with the service they have received Recommend tire service, specialty tire service, wheel and mechanical service to customers Ensure that all products are billed accurately to the customer and process all necessary information in the computer system. Keep promotional material updated in the showroom. Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field. Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules. Assist in inventory management through documentation processes and annual inventory counts What does it take to get on track? Experience in the automotive repair industry or tire industry is preferred but we are ready to train motivated individuals who are willing to learn Effective listening skills with the ability to identify customer needs and provide recommendations Working knowledge of passenger, light truck and, specialty tires and mechanical services Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract Excellent customer service and a great attitude are a must A team player who takes pride in their work At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today! We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.

What you’ll do

Requirements

Candidates should have experience in the automotive or tire industry, though training is available for motivated individuals. A valid driver's license and the ability to provide a satisfactory driver's abstract are required.