Service Manager, Edson

Job summary

The Service Manager is responsible for overseeing mechanical and tire service operations to ensure productivity, quality standards, and high customer satisfaction. They manage shop activities, coordinate with technicians, handle service quotes, and maintain a professional shop environment.

Job details

Overview Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction. What Does Fountain Tire Offer? Competitive wages based on experience: $75,000 to $80,000 + Incentive Bonus Comprehensive health, dental, and vision benefits along with a competitive RRSP matching program to help you plan for a successful retirement Regular day shift schedules Great discounts for you and your family on tires, parts, and mechanical services The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store! As a Service Manager, your duties will include: Overseeing and managing mechanical and tire services Setting quality standards and maintaining the quality of all shop activities Creating work orders and arranging bookings and communicating them to the technicians Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up Recommend tire service, specialty tire service, wheel and mechanical service to customers Ensuring completion of shop maintenance and repair work Addressing customer complaints and inquiries in a courteous, professional manner Advising technicians of work that must be completed Ensuring technicians compliance with company standards regarding quality, safety, and customer service Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers Maintaining the cleanliness of the shop Our ideal candidate has/is: 5+ years of automotive industry experience Must have an advanced knowledge of mechanical and tire services in a commercial automotive environment Dedication to providing exceptional customer service Proven leadership ability, with a strong focus on operations and business processes Commercial vehicle inspection program and out of province inspection certifications High level of integrity and accountability Ability to develop and maintain effective relationships with team members and customers Strong communication, and interpersonal skills Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements Flexible, patient, and calm when working with tight schedules Interested and qualified? Please apply on-line or in-store today!

What you’ll do

The Service Manager is responsible for overseeing mechanical and tire service operations to ensure productivity, quality standards, and high customer satisfaction. They manage shop activities, coordinate with technicians, handle service quotes, and maintain a professional shop environment.

Requirements

The ideal candidate must have at least 5 years of automotive industry experience with advanced knowledge of mechanical and tire services. Professional certifications for commercial vehicle inspections and out-of-province inspections are required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• RRSP matching program
• Incentive bonus
• Employee discounts

Listed skills

• Customer service · Preferred
• Quality assurance · Preferred
• Operations Management · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive industry knowledge
• Mechanical services
• Tire services
• Leadership
• Operations management
• Customer service
• Work order management
• Quality assurance
• Communication
• Interpersonal skills
• Business ethics
• Commercial vehicle inspection
• Professionalism
• Accountability
• Vehicle Inspection
• Automotive Industry
• Business Ethics
• Business Process
• Cleanliness
• Customer Service
• Sales
• Interpersonal Communications
• Management Training And Development
• Operations
• Quality Assurance
• Quality Management
• Advising

Job areas

• Management & Leadership
• Trades
• Customer Service & Support
• Retail
• Transportation
• Service Manager
• Customer Service Manager (General)
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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