Spa Attendant

Job summary

The Spa Attendant is responsible for maintaining the cleanliness, organization, and ambiance of the spa and fitness areas to ensure a luxurious guest experience. They also assist guests with appointments, locker arrangements, and facility usage while supporting the broader spa team.

Job details

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district. Join our team! Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Full-Time Spa Attendant (Female) who shares our passion for excellence and who infuses enthusiasm into everything they do! About the role: The Spa Attendant (Female) is responsible for maintaining the cleanliness, organization, and ambiance of the spa and fitness areas, ensuring guests experience a serene and luxurious environment. This role requires a proactive approach, attention to detail, and adherence to the high service standards synonymous with leading luxury hospitality brands. What You Will Do: Guest Experience Greet guests warmly, providing information about spa services and facilities. Assist guests with spa appointments, locker arrangements, and facility usage. Respond promptly to guest inquiries and requests, ensuring their comfort and satisfaction. Enforce spa and fitness centre guidelines courteously to maintain a safe and pleasant environment. Operational Excellence Maintain cleanliness and readiness of all spa areas, including locker rooms, relaxation lounges, and fitness spaces. Replenish amenities such as towels, robes, toiletries, and refreshments regularly. Ensure all equipment, including hot tubs, saunas, steam rooms, and fitness machines, are functioning properly; report any maintenance needs promptly. Assist in setting up and breaking down areas for spa treatments and fitness sessions as needed. Team Collaboration Support therapists, instructors, and other team members to ensure seamless service delivery. Communicate effectively with colleagues and supervisors to address operational needs. Participate in training sessions and team meetings to stay informed about spa offerings and protocols. Safety & Compliance Adhere to all safety procedures and protocols to ensure a secure environment for guests and staff. Report any accidents, injuries, or unsafe conditions to management immediately. Handle lost and found items according to established policies. What you will bring: A passion for the health and wellness industry, with a commitment to delivering exceptional guest experiences. Strong organizational skills and the ability to prioritize tasks in a dynamic environment. High grooming standards and a professional demeanour. Proactive attitude, punctuality, and a genuine, welcoming smile. Ability to operate fitness equipment safely and assist guests with its use. Basic education; additional certifications in hospitality or wellness are advantageous. Ability to push and lift up to 75lbs (including the movement of clean and used linen carts to and from laundry areas). Smart Serve certification is required for this role. 1-2 years previous experience in a high volume spa/health club operation, preferably within hospitality/hotel environment. Exceptional communication skills and command of English language Additional language a definite asset for career growth What we offer: Paid time off, including vacation days, management holiday days, and sick days Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide Complimentary meals in our employee dining room, OASIS Complimentary dry cleaning of business attire Excellent Training and Development opportunities, including educational assistance, discounted e-Cornell courses, and access to complementary e-training Robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, virtual health care, Employee and Family Assistance Program Employer paid retirement plan with RRSP/TFSA flexibility Hourly rate of pay of $25.59 Schedule & Hours The ideal candidate will have an open work schedule and able to work weekdays, weekends, and holidays. Saturday and Sunday availability is required. We look forward to receiving your application! Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

What you’ll do

The Spa Attendant is responsible for maintaining the cleanliness, organization, and ambiance of the spa and fitness areas to ensure a luxurious guest experience. They also assist guests with appointments, locker arrangements, and facility usage while supporting the broader spa team.

Requirements

Candidates must have 1-2 years of experience in a high-volume spa or health club environment and possess a Smart Serve certification. The role requires the ability to lift up to 75lbs and maintain an open schedule including weekends and holidays.

Benefits

• Paid time off • Vacation days • Management holiday days • Sick days • Exclusive discount and travel programs • Complimentary meals • Complimentary dry cleaning • Training and development opportunities • Educational assistance • Discounted e-Cornell courses • Extended flex benefit plan • Medical insurance • HCSA • Dental insurance • Vision insurance • Life insurance • Virtual health care • Employee and family assistance program • Employer paid retirement plan • RRSP/TFSA flexibility

Listed skills

• Customer service · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• punctuality · Preferred
• Communication · Preferred
• Team Collaboration · Preferred
• Guest Relations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Hospitality
• Spa operations
• Fitness equipment operation
• Communication
• Organizational skills
• Attention to detail
• Proactive attitude
• Punctuality
• Smart Serve certification
• Facility maintenance
• Guest relations
• Safety compliance
• Team collaboration
• Virtual Health
• Organizational Skills
• Outcome And Assessment Information Set (OASIS)
• Time Off Management
• Safety Procedures
• Service Standards
• Artificial Intelligence
• Management
• Cleanliness
• Training And Development
• Disabilities
• Dry Cleaning
• English Language
• Operational Excellence
• Restaurant Operation
• Prioritization
• Greeting Customers
• Enthusiasm
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Sports & Recreation
• Spa Attendant
• Beautician
• Beauticians and Related Workers
• Sales Managers