Manager, Store Seven Oaks Abbotsford

Job summary

The Store Manager is responsible for leading and coaching the retail team to achieve performance goals and maintain a positive work environment. They also oversee daily store operations, including scheduling, recruitment, and resolving customer issues to ensure high-quality service.

Job details

Company Description At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo. Does that sound like you? We’d love to meet you.Short Description Job Description The role We are currently looking for a Store Manager to join one of our exciting Retail locations on a full-time basis! Our successful candidate will create and support a positive team environment that builds morale and encourages top performance while improving store performance across all metrics through efficient supervision, goal setting and phenomenal customer service. A typical day Your primary daily interactions will be with Freedom Mobile customers and your team! As a Store Manager, you will… • Be a natural leader and empower others to succeed in their job while encouraging a culture conducive to teamwork, continuous learning and growth and development • Provide frequent coaching and mentoring to ensure the success of each employee and the team • Empower your employees to perform to the best of their abilities in creative and engaging ways • Set clear objectives, give direction and take corrective action as part of effective performance management with a commitment to improvement • Take ownership for resolving all customer issues, with the ability to take swift and appropriate action in order to retain customers • Clearly communicate issues and opportunities to executives and effectively relay company initiatives to staff • Ensure efficient store operations through effective scheduling and recruitmentQualifications • Minimum 2-3 years of progressive retail experience in a management role• Previous experience in the wireless industry is preferred• Post-secondary diploma/degree an assetAdditionnal Information Salary: Commensurate with qualifications and experience. Take advantage of a customizable health & dental benefits program and opportunities for company-matched pension (according to position). Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health. Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare. Take advantage in participating in the Store Manager Monthly Bonus Performance Program. At Freedom, we recognize your great work through a monthly & yearly Sales Excellence Awards Program, corporate line with provided service, device subsidy and discounts on Freedom products & services. Participate in projects that make an impact and take on challenges that will allow you to surpass yourself. Develop your full potential and imagine what you can become within Quebecor’s family through our various career opportunities. This posting is for an existing vacancy. Check out our Activity Report for an overview of the projects to which you could contribute ! We value your uniqueness ! We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique! We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.

What you’ll do

The Store Manager is responsible for leading and coaching the retail team to achieve performance goals and maintain a positive work environment. They also oversee daily store operations, including scheduling, recruitment, and resolving customer issues to ensure high-quality service.

Requirements

Candidates must have a minimum of 2-3 years of progressive retail management experience. Previous experience in the wireless industry is preferred, and a post-secondary diploma or degree is considered an asset.

Benefits

• Health and dental benefits program
• Company-matched pension
• Wellness program
• Employee Assistance Program
• Virtual healthcare
• Monthly bonus performance program
• Sales excellence awards program
• Corporate line with provided service
• Device subsidy
• Product and service discounts

Listed skills

• Customer service · Preferred
• Recruitment · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail management
• Team leadership
• Coaching and mentoring
• Performance management
• Customer service
• Conflict resolution
• Scheduling
• Recruitment
• Goal setting
• Communication
• Wireless industry knowledge
• Mentorship
• Performance Management
• Management
• Coaching
• Continuous Development
• Customer Service
• Teamwork
• Employee Assistance Programs
• Goal Setting
• Psychology
• Retail Operations
• Workplace Inclusivity
• Virtual Health
• Sales Excellence

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Store Manager
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

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