Deli & Restaurant Program Specialist

Job summary

The specialist will provide leadership to store deli teams and develop retail deli programs for implementation across 16 locations. They are responsible for overseeing company-wide procedures, conducting store visits, and monitoring key metrics like production costs and labor utilization.

Job details

At Freson Bros., we are committed to providing our customers with fresh, local food, warm hospitality, and pride ourselves in supporting the communities we are in. We have 16 locations across Alberta, employing over 1200 Team Members. We believe in honouring the tradition of the craft and Bakers, Butchers, Chefs and Sausage Makers are championed here. We foster a work environment that is built on collaboration, respect and integrity. If you are someone who is highly motivated and looking for career growth, we invite you to apply! Freson Bros., an Alberta-owned and operated fresh food retail chain, invites experienced retail operators to apply for the Deli & Restaurant Program Specialist position. Based out of the Freson Bros. Operations Office in Stony Plain, this position provides leadership to Store Deli teams and develops retail deli programs for implementation across all 16 locations. Qualifications: 3+ years of experience in restaurant management, culinary operations, or food-retail store management Red Seal Chef certification preferred Demonstrated expertise in recipe development, menu R&D, and standardizing hot food programs across multi-unit operations Strong background in culinary operations, including food safety compliance, waste management, and workflow optimization Passionate about driving exceptional hospitality and coaching teams to elevate the experience Deep operational knowledge of restaurant P&L, inventory control, labor optimization, and SOP execution Exceptional interpersonal and communication skills with the ability to lead and collaborate across deli & restaurant teams Proven ability to balance multiple projects simultaneously and thrive in a fast-paced environment Proficiency in Microsoft Office and Google Suite Ability to work in-office and travel to store locations across Alberta (60–80%) Willingness to assist stores hands-on through peak food-retail periods Valid Class 5 Driver’s License (or equivalent) required Most importantly, the willingness and enthusiasm for continuous learning and development. Roles & Responsibilities: Assist the Deli Director with product and program initiatives, including menu & recipe development, admin etc Collaborate with store Deli teams to develop competitive food programs Oversee and maintain company-wide Deli & Restaurant procedures Conduct regular store visits to ensure operational compliance and offer support Develop employee training programs for proper food production methods Uphold food safety standards and continuously improve training processes Monitor key metrics: production costs, labor utilization, and program outcomes Support store Deli teams to: Meet sales, budget, productivity, and shrink targets Manage daily operations and resolve inventory issues Execute product recall protocols Report directly to the Deli Director Position Details: Position Type: Full Time Work Environment: In-Person, Stony Plain Operations Office Travel: 60-80% (company vehicle provided and expenses covered) Salary Range: $60,000 - $70,000 per annum Freson Bros. Perks: Performance-based bonus structure Group Benefits plan Team Member Grocery Discount Program Team Member Lunch Program Endless professional development and training opportunities #FBOPS Freson Bros. Perks: Group Benefits plan available for all Full-Time Team Members Team Member Grocery Discount Program Team Member Discounted Lunch Program Endless professional development and training opportunities Become a Team Member! If you’re the individual we are looking for, we invite you to submit your resume with a cover letter about what piqued your interest in this role. For more information about what we believe in at Freson Bros. and our foundational values, visit our website at: https://www.freson.com/careers/

What you’ll do

The specialist will provide leadership to store deli teams and develop retail deli programs for implementation across 16 locations. They are responsible for overseeing company-wide procedures, conducting store visits, and monitoring key metrics like production costs and labor utilization.

Requirements

Candidates must have 3+ years of experience in restaurant management, culinary operations, or food-retail store management. A Red Seal Chef certification is preferred, along with a valid Class 5 Driver’s License and the ability to travel extensively.

Benefits

• Group benefits plan
• Team member grocery discount program
• Team member discounted lunch program
• Professional development and training opportunities

Listed skills

• Google Suite · Preferred
• Inventory Control · Preferred
• Microsoft Office · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Restaurant management
• Culinary operations
• Recipe development
• Menu R&D
• Food safety compliance
• Waste management
• Workflow optimization
• Hospitality
• Team coaching
• P&L management
• Inventory control
• Labor optimization
• SOP execution
• Project management
• Microsoft Office
• Google Suite
• Continuous Development
• Profit And Loss (P&L) Management
• Workflow Management
• Employee Training
• Valid Driver's License
• Self-Motivation
• Management
• Communication
• Sales
• Food Safety And Sanitation
• Food Programs
• Leadership
• Waste Management
• Inventory Control
• Operations
• Cost-Of-Production Theory Of Value
• Methods Of Production
• Coaching
• Restaurant Operation
• Retail Management
• Enthusiasm
• Google Workspace

Job areas

• Retail
• Food & Beverage
• Management & Leadership
• Hospitality
• Administrative
• Grant Program Specialist
• Program Coordinator
• Policy and Planning Managers
• Managers, All Other

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