Retail Store Supervisor

Job summary

Supervise and coordinate the activities of retail and food service staff, including hiring, training, and scheduling. Manage inventory, cash, and sales reporting while ensuring food quality and service standards are met.

Job details

Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experience Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Retail business Food service establishment Responsibilities Tasks Supervise staff (apprentices, stages hands, design team, etc.) Assign sales workers to duties Hire and train or arrange for training of staff Order merchandise Authorize return of merchandise Establish work schedules Sell merchandise Prepare reports on sales volumes, merchandising and personnel matters Resolve issues that may arise, including customer requests, complaints and supply shortages Organize and maintain inventory Supervise and co-ordinate activities of workers Manage cash Conduct performance reviews Address customers' complaints or concerns Train staff in job duties, sanitation and safety procedures Supervise and co-ordinate activities of staff who prepare and portion food Supervise baking personnel and kitchen staff Prepare and submit reports Prepare budget and cost estimates Maintain records of stock, repairs, sales and wastage Establish methods to meet work schedules Estimate ingredient and supplies required for meal preparation Ensure that food and service meet quality control standards Hire food service staff Requisition food and kitchen supplies Supervision 5-10 people Cashiers Grocery clerks and shelf stockers Retail salespersons and sales clerks Working groups Staff in various areas of responsibility Food service counter attendants and food preparers Food and beverage servers Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Handling heavy loads Manual dexterity Attention to detail Combination of sitting, standing, walking Walking Ability to distinguish between colours Sitting Standing for extended periods Bending, crouching, kneeling Physically demanding Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Flexibility Organized Reliability Team player Dependability Excellent written communication Initiative Judgement Ability to multitask Benefits Health benefits Health care plan Financial benefits Group insurance benefits Life insurance Registered Retirement Savings Plan (RRSP) Other Benefits Deferred Profit Sharing Plan (DPSP) Free parking available Learning/training paid by employer Other benefits Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for newcomers and refugees Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Supports newcomers and/or refugees with foreign credential recognition Does not require Canadian work experience Support for youths Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth Provides awareness training to employees to create a welcoming work environment for youth Support for Veterans Participates in a government or community program or initiative that supports Veterans Supports Veterans in translating their military skills and experience into the language of the civilian job market Support for mature workers Applies hiring policies that discourage age discrimination Provides staff with awareness training to create a welcoming work environment for mature workers Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.) Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities) Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.) Supports for visible minorities Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

What you’ll do

Supervise and coordinate the activities of retail and food service staff, including hiring, training, and scheduling. Manage inventory, cash, and sales reporting while ensuring food quality and service standards are met.

Requirements

Requires 2 to 3 years of experience and a non-university certificate or diploma. Candidates must be able to handle a fast-paced environment and possess strong interpersonal and communication skills.

Benefits

• Health Benefits • Health Care Plan • Group Insurance Benefits • Life Insurance • Registered Retirement Savings Plan (RRSP) • Deferred Profit Sharing Plan (DPSP) • Free Parking • Paid Learning/Training

Listed skills

• Customer service · Preferred
• Training · Preferred
• Budgeting · Preferred
• Food safety · Preferred
• Quality Control · Preferred
• Reporting · Preferred
• Inventory management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Supervision
• Inventory Management
• Cash Management
• Scheduling
• Training
• Customer Service
• Budgeting
• Performance Reviews
• Quality Control
• Merchandising
• Reporting
• Food Safety

Job areas

• Retail
• Management & Leadership
• Food & Beverage
• Sales
• Customer Service & Support