Service Dispatcher/Coordinator

Service Dispatcher/Coordinator Location: Brampton, ON Job Type: Permanent, Full-Time Salary: $55,000–$63,000 per year Schedule: Monday to Friday | 40 hours per week | 8.5-hour shift within 7:00 AM and 7:00 PM Work Location: On-site About the Opportunity Fuze HR Solutions is currently recruiting for a Service Dispatcher/Coordinator on behalf of our client, a well-established and growing organization in the transportation and service industry. Our client has been operating for over 30 years and provides temperature-managed transportation equipment, service, and support across North America. This is an excellent opportunity for an experienced Service Coordinator or Dispatcher looking to join a stable organization with a strong, employee-focused culture. The Role The Service Dispatcher/ Coordinator will be responsible for coordinating and dispatching in-house service technicians and ensuring repairs and service requests are handled efficiently and on schedule. This is a fast-paced, high-volume environment where urgent service requests are common. The successful candidate will be highly organized, customer-focused, and comfortable managing multiple priorities while maintaining accuracy. Key Responsibilities Manage a high volume of inbound calls for the Service Department. Schedule and coordinate regular and emergency service requests. Dispatch and coordinate in-house service technicians based on repair requirements and priorities. Communicate professionally with customers and provide updates regarding service requests. Prepare work orders, quotes, and service documentation. Assist with parts requests and orders. Maintain accurate and up-to-date statuses for all repairs and service work. Follow up on open jobs to ensure timely completion. Coordinate with the Parts Department to support efficient repair turnaround. Work closely with Sales and other internal teams regarding service scheduling. Prioritize urgent repairs while ensuring work orders and service information remain accurate. Enter and maintain information within ERP and other service-related systems. Perform other duties as required. What We're Looking For 3+ years of experience in a service coordination, dispatch, scheduling, or similar role. Dispatching experience is required. Previous experience in a service and repair environment is strongly preferred. Experience within transportation, trucking, logistics, HVAC, automotive/truck repair, heavy equipment, roadside assistance, or a similar industry is an asset. Experience working in a high-volume, fast-paced environment. Excellent verbal and written communication skills. Strong customer service and problem-solving abilities. Highly organized with excellent attention to detail. Ability to prioritize multiple urgent requests and competing deadlines. Comfortable working under pressure while maintaining accuracy. Strong computer skills, including intermediate Microsoft Office and Excel. Ability to quickly learn and navigate ERP and other software systems. Self-motivated and able to work independently with minimal supervision. High School Diploma or equivalent. Why Apply? Competitive salary of $55,000–$63,000. Permanent, full-time opportunity. Medical, dental, and vision benefits after 90 days. RRSP matching up to $1,000 per year. 2 weeks of vacation. Potential year-end performance/discretionary bonus. Stable organization with over 30 years of industry experience. Supportive, team-oriented and employee-focused workplace. Opportunity to join a growing organization and build a long-term career. Important Details 100% on-site in Brampton, ON. Monday to Friday, 40 hours per week. Shift will be scheduled within 7:00 AM–7:00 PM. No travel required. Candidates must be legally eligible to work in Canada. Canadian work experience is required. Interested? Apply today with your updated resume. A member of the Fuze HR Solutions recruitment team will contact qualified candidates to discuss the opportunity in greater detail. This posting reflects an active vacancy. We use applicant tracking software and technology-assisted tools to support the screening and management of applications; all hiring decisions are made by our recruitment team. We thank all applicants for their interest; however, due to application volume, only those selected for further consideration will be contacted. Interested Candidates are invited to send their resumes to [email protected]

The role involves coordinating and dispatching in-house service technicians to handle repairs and service requests efficiently. Key duties include managing high-volume inbound calls, preparing work orders, and maintaining accurate repair statuses within the ERP system.

Candidates must have over 3 years of experience in service coordination or dispatching, preferably within the transportation or HVAC industries. A high school diploma and proficiency in Microsoft Office and ERP software are required.

• Medical benefits • Dental benefits • Vision benefits • RRSP matching • Vacation • Performance bonus

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Service Coordination
• Dispatching
• Scheduling
• Customer Service
• Problem Solving
• Microsoft Office
• Microsoft Excel
• ERP Systems
• Time Management
• Communication Skills
• Attention To Detail
• Work Order Management

• Logistics
• Transportation
• Customer Service & Support
• Administrative
• Trades

Minimum education

High school

Minimum experience

3+ years

Apply by

Sep 11, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Associate