Patient Services Specialist

We're hiring to fill a current vacancy, join our team at Jonathan Lenard Opticians - partners of solis optics, as a Patient Services Specialist! In this role you’ll deliver exceptional service and support, making an impact on people’s lives in a fun, supportive, dynamic, and rewarding environment. This position is a full-time role working 30-40 hours per week. Our location is open on Monday, Wednesday, Friday: 9:30-5:00, Tuesday, Thursday: 9:30-6:00 Saturday: 9:30-3:30 What You'll Do Greet and welcome customers, manage customer check-in and check-out Engage with customers in person, by phone, and via email Coordinate appointments, prepare prescription printouts Manage billing and payments for patients, insurers and other third parties Deliver exceptional customer service to ensure a positive customer experience Support store operations by performing additional duties as required What You Bring Previous retail experience is considered an asset Ability to multi-task and thrive in a fast-paced environment Proficiency with technology and computers, including MS Office Suite Outstanding communication and interpersonal skills, with a passion for connecting with customers and providing exceptional experiences A collaborative, adaptable, and proactive team player, able to manage changing priorities effectively How You'll Benefit Competitive wages and benefits with exceptional optical coverage Rapid and ongoing growth, providing a consistently challenging and rewarding environment A workplace culture that fosters collaboration and teamwork Continuous training and development opportunities to support your career growth Why You Should Join Us solis optics, a division of FYihealth group, is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on-trend and luxury eyeglasses at a competitive price. A frame for every face. At solis optics, you'll have a meaningful impact on people's lives and have fun doing it. At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate and team member experience. FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $18.92 to $19.96 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.

The Patient Services Specialist will greet customers, manage check-ins, and coordinate appointments while handling billing and payments. They will also provide exceptional customer service and support general store operations.

Candidates should possess strong communication skills, proficiency with MS Office, and the ability to thrive in a fast-paced environment. Previous retail experience is considered an asset for this role.

• Competitive wages • Optical coverage • Training and development opportunities

• Customer servicePreferred
• TeamworkPreferred
• adaptabilityPreferred
• interpersonal skillsPreferred
• CommunicationPreferred
• Multi-TaskingPreferred
• BillingPreferred
• Microsoft Office SuitePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Interpersonal skills
• Multi-tasking
• Microsoft Office Suite
• Billing
• Appointment coordination
• Retail experience
• Adaptability
• Proactive
• Teamwork
• Retail Operations
• Optics
• Customer Service
• Interpersonal Communications
• Medical Prescription
• Microsoft Office
• Multitasking

• Customer Service & Support
• Retail
• Healthcare
• Administrative
• Patient Service Specialist
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week