Retail Sales Associate - Metropolis

Job summary

The associate is responsible for engaging customers to drive sales and providing excellent service to build brand loyalty. They must also support various store operations including the sales floor, fitting rooms, and cash wrap areas.

Job details

ABOUT THE ROLE As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. WHAT YOU'LL DO * Consistently treat all customers and employees with respect and contribute to a positive work environment. * Promote loyalty by educating customers about our loyalty programs. * Seek out and engage with customers to drive sales and service using suggestive selling. * Enhance customer experience using all omnichannel offerings. * Be accountable to personal goals which contribute to overall store goals and results. * Support sales floor, fitting room, cash wrap, back of house, as required. * Maintain a neat, clean and organized work center. * Handle all customer interactions and potential issues/returns courteously and professionally. * Execute operational processes effectively and efficiently. WHO YOU ARE * A good communicator with the ability to effectively interact with customers and your team to meet goals. * A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. * Passionate about retail and thrive in a fastpaced environment. * A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. * Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. * Able to utilize retail technology. * Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

What you’ll do

The associate is responsible for engaging customers to drive sales and providing excellent service to build brand loyalty. They must also support various store operations including the sales floor, fitting rooms, and cash wrap areas.

Requirements

Candidates must be effective communicators who are passionate about retail and capable of working in a fast-paced environment. The role requires the ability to work a flexible schedule, utilize retail technology, and perform physical tasks such as lifting up to 30 lbs.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Sales
• Product knowledge
• Suggestive selling
• Omni-channel retail
• Problem solving
• Retail technology
• Team collaboration
• Operational processes

Job areas

• Retail
• Customer Service & Support
• Sales

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