Retail Sales Associate - Emerald Hills

Job summary

About the Role As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. What You'll Do Consistently treat all customers and employees with respect and contribute to…

Job details

About the Role As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. What You'll Do Consistently treat all customers and employees with respect and contribute to a positive work environment. Promote loyalty by educating customers about our loyalty programs. Seek out and engage with customers to drive sales and service using suggestive selling. Enhance customer experience using all omnichannel offerings. Be accountable to personal goals which contribute to overall store goals and results. Support sales floor, fitting room, cash wrap, back of house, as required. Maintain a neat, clean and organized work center. Handle all customer interactions and potential issues/returns courteously and professionally. Execute operational processes effectively and efficiently. Who You Are A good communicator with the ability to effectively interact with customers and your team to meet goals. A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. Passionate about retail and thrive in a fastpaced environment. A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. Able to utilize retail technology. Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.

What you’ll do

Engage with customers to provide excellent service and drive brand loyalty through product expertise and suggestive selling. Maintain store operations including the sales floor, fitting rooms, and cash wrap while meeting personal and store goals.

Requirements

Candidates should be strong communicators who are passionate about retail and comfortable working in a fast-paced environment. Must be able to work a flexible schedule and physically lift up to 30 lbs.

Listed skills

• Continuous Improvement · Preferred
• Customer service · Preferred
• Collaboration · Preferred
• Organized · Preferred
• Leadership · Preferred
• Sales · Preferred
• Communication · Preferred
• positive · Preferred
• Flexible · Preferred
• Customer · Preferred
• Excellent customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Suggestive Selling
• Omnichannel Retail
• Communication
• Problem Solving
• Retail Technology
• Inventory Management
• Sales Driving

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