Account manager

Job summary

The Account Manager is responsible for managing and optimizing service contracts while maintaining strong client relationships across a diverse portfolio. They will also lead and mentor operations staff to ensure service delivery excellence and operational performance.

Job details

Are you a results-driven leader with a passion for operations management and client relationships? Do you thrive in a dynamic environment where your contributions have a direct impact on operational performance and customer satisfaction? GardaWorld is looking for an Account manager to join our Protective Services team. This is an exciting opportunity to make a meaningful impact by driving operational excellence while delivering an exceptional client experience. As an Account manager, you will be responsible for managing and optimizing service contracts for a diverse portfolio of clients across multiple industries. As a trusted business partner, you will play a key role in operational performance, client retention, and the continuous improvement of service delivery. Your leadership, strategic mindset, and customer-focused approach will enable you to contribute directly to the success of both your clients and the organization. Why Choose GardaWorld? Full-time position with job stability Annual salary of $70,000 to $85,000, based on experience and qualifications Comprehensive benefits package, including group insurance, RRSP, corporate discounts, and more Structured work environment focused on safety and compliance Key role at the heart of operations Opportunities for learning and professional development Key Responsibilities of the account manager: Develop and maintain a thorough understanding of client accounts, service contracts, and technical specifications. Manage the operational and administrative aspects of client contracts, including cost control, overtime management, and accounts receivable follow-up. Identify, analyze, and resolve operational and contractual issues by implementing effective, strategic solutions that support business objectives. Conduct regular client site visits and build strong, long-term professional relationships. Deliver exceptional customer service while serving as the primary point of contact for assigned accounts. Coach, support, and mentor Operations Coordinators, fostering collaboration and professional development within the team. Partner with the Talent Acquisition team to forecast staffing needs and ensure appropriate workforce planning. Promote GardaWorld's products and services by identifying opportunities to expand existing client relationships. Qualifications and Skills for the account manager: Bachelor's degree in Business Administration, Management, Finance, or a related field. Minimum of 3 to 5 years of experience in a similar account management, operations management, or client services role. Proficiency with Microsoft Office applications. Ability to thrive in a fast-paced, evolving operational environment. Strong organizational skills with the ability to manage multiple priorities simultaneously. Demonstrated leadership, interpersonal, and communication skills. Excellent analytical, planning, and problem-solving abilities. Bilingualism (English and French) is required to effectively support our English-speaking clientele. This posting is for a position that is currently vacant within the organization. Ready to Join Us? If you are looking for an opportunity to contribute to a growing organization where your coordination and organizational skills will make a real difference, we want to hear from you.Apply today and become part of the GardaWorld team.

What you’ll do

The Account Manager is responsible for managing and optimizing service contracts while maintaining strong client relationships across a diverse portfolio. They will also lead and mentor operations staff to ensure service delivery excellence and operational performance.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess 3 to 5 years of experience in operations or account management. Proficiency in Microsoft Office and bilingualism in English and French are required for this role.

Benefits

• Group insurance
• RRSP
• Corporate discounts
• Professional development

Listed skills

• Problem solving · Preferred
• Cost Control · Preferred
• Operations Management · Preferred
• Leadership · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Client relationship management
• Contract management
• Strategic planning
• Analytical skills
• Problem-solving
• Leadership
• Communication skills
• Workforce planning
• Microsoft Office
• Cost control
• Mentoring
• Cost Control
• Operational Performance Management
• Organizational Skills
• Business Objectives
• Business Administration Management
• Bilingual (French/English)
• Planning
• Account Management
• Accounts Receivable
• Management
• Customer Service
• Client Services
• Communication
• Continuous Improvement Process
• Discounts And Allowances
• English Language
• Finance
• Forecasting
• Problem Solving
• Operational Excellence
• Operations Management
• Operations
• Workforce Planning
• Coordinating

Job areas

• Security & Safety
• Management & Leadership
• Customer Service & Support
• Administrative
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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