Security Dispatcher - Educational Facility

Job summary

The dispatcher is responsible for receiving emergency and non-emergency calls and initiating appropriate responses by coordinating with security personnel. They must operate communication equipment, multitask under pressure, and maintain accurate documentation of all incidents.

Job details

Ready to suit up as a Dispatcher? What matters most in a role like this is your ability to read the environment, anticipate risk and act accordingly. Your keen sense of observation and strong social skills are your greatest strengths. As a Dispatcher, communication is essential as you will be the person spotting threats before they escalate at a post-secondary educational institute, located at Downtown, Toronto.What's in it for you? Hourly wage of $24.77 We will invest in you, covering the costs of continuing education through GardaWorld Academy Full-Time Shift Schedule: Monday to Sunday: 8AM-8PM & 8PM-8AM (12-hour Continental Rotation) (2 weeks days/2 weeks nights) Location: M5B 1Y2 Career growth opportunities at GardaWorld Uniform provided at no cost Responsibilities for Dispatcher Receive incoming emergency and non-emergency calls from community and non-community members Initiate the appropriate response promptly including connecting and transferring the caller to the right person Operate with various computerized communication devices and associated equipment to receive, assess, and relay information from the public to security personnel in a courteous, professional, and expedient manner Remain calm under pressure and be able to multitask during high call volumes from telephone and radio communications Be able to prioritize and dispatch accordingly Problem-solve on the go utilizing tools and training you’ve acquired Qualifications for Disptacher Be authorized to work in Canada Must have valid Ontario Security Guard License Must have Standard First Aid & CPR Level C certification(WSIB Approved) Must be able to commmit to Full-Time 12 hour continental rotation schedule (Monday - Sunday including days & nights) Must be able to commute to Downtown Toronto with no onsite parking Working Knowledge of Criminal Code and Trespass to Property Act enforcement Excellent communication and interpersonal skills Ability to handle sensitive situations with discretion and professionalism Strong documentation and report-writing abilities Computer proficiency (MS Office, Google Suite) This posting is for a position that is currently vacant within the organization. SSTOR

What you’ll do

The dispatcher is responsible for receiving emergency and non-emergency calls and initiating appropriate responses by coordinating with security personnel. They must operate communication equipment, multitask under pressure, and maintain accurate documentation of all incidents.

Requirements

Candidates must possess a valid Ontario Security Guard License, Standard First Aid, and CPR Level C certification. Applicants are required to have strong communication skills and the ability to work a full-time 12-hour continental rotation schedule.

Benefits

• Continuing education
• Uniform provided

Listed skills

• Google Suite · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• CPR · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Observation
• Multitasking
• Problem-solving
• Report-writing
• Computer proficiency
• MS Office
• Google Suite
• Emergency response
• First Aid
• CPR
• Security enforcement
• Report Writing
• Security Guard License
• Composure
• Professionalism
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Interpersonal Communications
• Social Skills
• Calmness Under Pressure
• Google Workspace

Job areas

• Security & Safety
• Customer Service & Support
• Administrative
• Security Dispatcher
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

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