Guest Services Agent
The Guest Services Agent is responsible for greeting guests, managing check-in and check-out processes, and providing personalized assistance to ensure a memorable stay. They also resolve guest concerns proactively and collaborate with other departments to maintain high service standards.
- On-site
- ON
- Posted Aug 13, 2026
- 1 position
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Job summary
"What can I do for you?" is your mantra! We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay. WHAT YOU'LL DO * Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly. * Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience. * Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email. * Resolve guest issues and concerns in a proactive, satisfaction-oriented manner. * Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests. WHAT YOU'LL BRING * Diploma in Hospitality, an asset * Excellent oral and written communication skills * Natural customer service orientation with a positive attitude * Ability to handle difficult situations with professionalism and calm * Strong listening skills to understand guest needs and preferences * Good computer skills and experience with OPERA PMS, an asset WHAT WE OFFER * Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again! * A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are. * Squats help you relax? Get access to a state-of-the-art gym right in your workplace. Hiring hourly rate: $21.93 This position is unionized, and compensation is set as per the current collective agreement. Backfill for an existing position. Apply - we look forward to hearing from you!
What you’ll do
The Guest Services Agent is responsible for greeting guests, managing check-in and check-out processes, and providing personalized assistance to ensure a memorable stay. They also resolve guest concerns proactively and collaborate with other departments to maintain high service standards.
Requirements
Candidates should possess excellent communication skills, a positive attitude, and the ability to handle difficult situations with professionalism. A diploma in Hospitality and experience with OPERA PMS are considered assets for this role.
Benefits
• Travel discounts • Gym access
Listed skills
- Time managementPreferred
- Customer servicePreferred
- Problem solvingPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer service
- Communication skills
- Problem solving
- Conflict resolution
- Computer skills
- Opera PMS
- Active listening
- Professionalism
- Time management
- Curiosity
- Positivity
- Customer Service
- Communication
- Computer Literacy
- Creativity
- Listening Skills
- Customer Complaint Resolution
Job areas
- Hospitality
- Customer Service & Support
- Administrative
- Guest Services Agent
- Hotel Desk Clerk
- Hotel Receptionists
- Hotel, Motel, and Resort Desk Clerks
Additional details
- Minimum education
- High school
- Minimum experience
- 0+ years
- Posting language
- English
- Working hours
- 24 hours per week