Operations Team Lead

Job summary

The Operations Team Lead oversees daily branch operations, including inventory control, purchasing, and staff management to ensure efficiency and customer satisfaction. They also collaborate with leadership to implement strategies, maintain safety standards, and support employee development.

Job details

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry. Culture Our core purpose is Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do. Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done. We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge. What you will be doing This position is responsible for overseeing Branch operations and promoting the smooth and efficient running of branch(s). The incumbent of this role will provide advice and guide staff as required to maximize efficiency of branch(s) operations without compromising customer satisfaction. LEADERSHIP Assist B/RBM with the annual employee performance evaluation process and identifying training for internal employee. Assign duties as required in the absence of operational staff members. Approve as required, time and attendance information for all time and attendance users. Collaborate with B/RBM and Sales Team lead to ensure adequate staffing levels, help identify required training and motivate staff. Assist/run monthly staff meetings. Assist B/RBM in planning special customer events (i.e.) BBQs, Training etc. PURCHASING Understand and be knowledgeable in the purchasing process for local branch(s) and have the ability to assist as required. When and where necessary, prepare and issue purchase orders to various suppliers. OPERATIONS & INVENTORY CONTROL Review stock regularly for damage and obsolescence Review defective stock and watch for repetitive trends. Responsible for the cycle count process and for investigating variances. In collaboration with the B/RBM, responsible for the reassign and recall process. Ensure counter displays are kept fully stocked. Collaborate with B/RBM, Sales Lead and Marketing to share ideas and suggestions for counter product marketability. Provide price, stock, and delivery information. Ensure goods are delivered to the customer in a timely manner and expedite and process orders when necessary to ensure a high level of customer satisfaction. Ensure all material is stored properly and in the correct bin location. Ensure all vendor returns are done correctly and on time. Assist/run the annual physical inventory. Ensure all operational reports such as Odd Status, Open orders, Inventory adjustment report etc., are completed. Ensure all credits are entered in a prompt manner and are approved per company policy/procedure in collaboration with B/RBM. Responsible for vendor issues that affect operations, escalate to B/RBM as required. Ensure daily bank deposits are made, and submittal form is approved. Analyze flow of operations in the branch(s) to pinpoint any possible bottleneck areas and implement new strategies to promote better/faster response to customer needs. Ensure all Gerrie documented policies and procedures are adhered to by all branch employees. Handle all aspects of branch operation when the B/RBM is absent. Ensure criteria in the “Branch Inspection Report” are adhered to and provide thorough follow up when not in compliance. Oversee and control non-conformance/Improvement tool issues. Ensure All ISO policies and procedures are adhered too. Ensure monthly safety audits and required safety practices are adhered to, i.e., tow motor inspections and circle checks. CUSTOMER SERVICE/COMMUNICATION Communicate clearly and concisely both orally and in writing. TEAMWORK AND COLLABORATION Create and maintain a team atmosphere and ensure employee concerns are resolved promptly. PROBLEM SOLVING Be able to recommend creative solutions to various issues that may arise. QUALITY Ensure employees understand and adhere to ISO policies and procedures. PERSONAL DEVELOPMENT Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills. Participates on committees and special projects as requested. What you bring to the table Post-secondary education (degree, diploma/certificate), preferably in an Electrical related discipline or Business Administration Minimum of 5+ years Operations experience at a senior level (Electrical industry preferred) Completed Industrial Distribution Leadership Certificate Program (IDLCP), or in progress is considered an asset. Must have knowledge of best practices in Operational Leadership and Operational knowledge (product, company, policies, etc.) Experience developing and leading employees is required. Ability to think strategically (i.e.) market and competitors. Exceptional communication skills, including both written and verbal, listening and ability to give feedback. Ability to understand the needs of the company, customers, and the company’s financial performance. Additional proven skills required: strategic planning, decision making, time management, vendor relations, and continuous improvement implementation. Proficient in Microsoft Office Suite We believe in taking care of our people Major medical + dental coverage for yourself and your dependents (flex plan options available) Employee Assistance Program Global travel coverage Pension plan with contribution matching Training, development and career growth opportunities Tuition re-imbursement program Promote from within culture A diverse and inclusive workplace Caring and nurturing environment Words that our employees use to describe us Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful! *Flexible interview options are available!

What you’ll do

The Operations Team Lead oversees daily branch operations, including inventory control, purchasing, and staff management to ensure efficiency and customer satisfaction. They also collaborate with leadership to implement strategies, maintain safety standards, and support employee development.

Requirements

Candidates must have at least 5 years of senior-level operations experience, preferably within the electrical industry. A post-secondary degree or diploma is required, along with strong leadership, strategic planning, and communication skills.

Benefits

• Medical coverage
• Dental coverage
• Employee Assistance Program
• Global travel coverage
• Pension plan
• Contribution matching
• Training and development
• Tuition reimbursement

Listed skills

• Continuous Improvement · Preferred
• Time management · Preferred
• Inventory Control · Preferred
• Problem solving · Preferred
• Operations Management · Preferred
• Leadership · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations management
• Leadership
• Inventory control
• Purchasing
• Strategic planning
• Decision making
• Time management
• Vendor relations
• Continuous improvement
• Communication
• Performance evaluation
• Staff training
• Problem solving
• Microsoft Office Suite
• ISO policies
• Safety audits
• Safety Audits
• Workplace Inclusivity
• Industrial Distribution
• Professional Networking
• Planning
• Deposit Accounts
• Business Administration
• Strategic Planning
• Decision Making
• Customer Service
• Continuous Improvement Process
• Training And Development
• Cycle Counting
• Employee Assistance Programs
• Employee Performance Management
• Sales
• Marketing
• Innovation
• Inventory Control
• Problem Solving
• Microsoft Office
• Operations
• Physical Inventory
• Purchasing Process
• Strategic Thinking
• Submittals (Construction)
• Time Management
• Team Leadership
• Vendor Relationship Management
• Team Oriented
• Electrical Industry
• Teamwork

Job areas

• Management & Leadership
• Logistics
• Customer Service & Support
• Retail
• Operations Team Lead
• Operations Supervisor (General)
• Manufacturing Managers
• General and Operations Managers

More jobs from Gerrie Electric Wholesale Ltd.