Director of Night Operations - Gibbons Whistler, BC

Whistler, BC
On-site
Posted Sep 25, 2026
1 position

$90,000–$150,000 / year

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Director of Night Operations will lead the strategy, performance, and team development across the company's nightlife portfolio. This role involves managing operational standards, driving commercial performance, and ensuring an exceptional guest experience through hands-on leadership.

Job details

WHO WE ARE At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality, bringing people together through unforgettable experiences. Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence. THE OPPORTUNITY We’re looking for a Director of Night Operations to lead the strategy, performance and people behind Gibbons’ nightlife portfolio. This is a senior, multi-venue leadership role for someone who knows how to make great nights happen — and knows that great nightlife takes more than a busy dance floor. You’ll lead venue leaders, drive operational standards, shape programming, improve guest experience and own commercial performance across our nightlife businesses. You’ll work closely with General Managers, Entertainment Managers, AGMs and Captains, while partnering with our Revenue, Offering, Pricing, Marketing and central teams to turn strategy into exceptional execution. We’re looking for a hands-on hospitality leader with strong commercial instincts, a passion for nightlife and entertainment, and the ability to develop high-performing leaders. You’ll be comfortable jumping between P&Ls and the dance floor, coaching a GM in the afternoon and making sure the operation is firing on a Saturday night. If you thrive in a fast-paced environment, know how to lead through peak periods and want to play a major role in shaping Whistler’s nightlife scene, this could be your next adventure. WAGE AND PERKS OF THE JOB * $90,000–$150,000 CAD based on experience and qualifications * 50% off food & beverage at all Gibbons venues * Adventure perks: 20% off The Adventure Group for you and your friends & family * Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos * Wellness perks: 20% off at The Spa at Whistler and a wellness stipend for applicable roles * Exclusive partner discounts at local Whistler businesses * Leadership opportunities within one of Whistler’s largest hospitality groups * Growth opportunities — we’re passionate about promoting from within and supporting your career journey * Access to community events and staff appreciation nights * An immersive work environment in the heart of Whistler, surrounded by mountains, adventure and some of the best nightlife in Canada WHAT YOU BRING TO THE TABLE * Hospitality, nightlife, entertainment, restaurant or multi-site operations experience, with meaningful leadership responsibility * Proven experience leading high-volume hospitality or nightlife operations, ideally across multiple venues * A strong commercial mindset with experience managing revenue, labour, profitability, inventory and P&L performance * A natural people leader who knows how to coach, develop and hold managers accountable while building a strong leadership pipeline * Strong operational instincts and the ability to create clear standards, systems, scorecards and accountability rhythms that actually get used * A genuine understanding of guest experience, nightlife programming, entertainment, front-door operations and venue atmosphere * Confident communication and relationship-building skills, with the ability to work effectively with team members, venue leaders, resort partners, community stakeholders and centralized teams * A calm, practical approach to problem-solving under pressure — when the night gets busy, you’re the person people want around * Comfortable being highly visible in the business, working evenings, weekends, peak periods and major events when the action is happening * A hands-on leadership style that can move seamlessly between big-picture strategy and getting into the details to make sure the job gets done YOUR DAYS WILL LOOK LIKE * Reviewing the previous night’s revenue, labour, guest feedback and operational performance and turning the insights into action * Coaching GMs, AGMs, Entertainment Managers and Captains to help them become stronger operators and leaders * Getting into venues during peak periods to see the guest experience firsthand, connect with teams and make sure standards are being delivered * Building and activating seven-day nightlife programming, from local nights and pub nights to major events and seasonal activations * Working with Revenue, Pricing and Offering teams to turn guest demand into revenue and profit opportunities * Reviewing labour plans and helping leaders make smart, demand-based decisions about staffing * Making sure venues are ready to go — from opening and closing standards to entertainment, atmosphere and front-door execution * Building relationships with resort, community and industry partners that help strengthen Gibbons’ place in the Whistler nightlife scene * Using guest reviews, feedback and operational observations to spot opportunities, solve problems and keep raising the bar * Leading regular performance and P&L conversations, setting priorities and making sure the team knows what matters and what success looks like * Recognizing great work, addressing performance gaps and creating opportunities for talented people to grow their careers with Gibbons * Being there when it counts — Friday nights, Saturday nights, peak season and big events — because this is nightlife and sometimes leadership needs to happen where the party is SOUND LIKE A FIT? Ready to take the reins of one of Whistler’s biggest nightlife portfolios? If you’re a hospitality leader, nightlife operator, people developer and commercial thinker who knows how to bring energy to a room and structure to an operation, we want to hear from you. Come lead the night. Build great leaders. Create unforgettable experiences. And make people happy. . At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!

What you’ll do

Requirements

Candidates must have significant experience in high-volume hospitality or nightlife operations with a proven track record in leadership. A strong commercial mindset and the ability to work flexible hours, including nights and weekends, are essential for this position.