Guest Experience Tech Supervisor - Gibbons Whistler, BC

Whistler, BC
On-site
Posted Oct 11, 2026
1 position

$23–$25 / hour

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Guest Experience Tech Supervisor leads front-line guest interactions while managing backend systems to ensure a seamless customer journey. Responsibilities include resolving guest inquiries, driving revenue through bookings and upsells, and supporting operational technology projects.

Job details

Who We Are At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences. Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence. The Opportunity Gibbons is looking for a Guest Experience Tech Supervisor to lead our guests’ experience from the front line, while supporting the backend systems that make delivering an exceptional customer journey from start to finish possible. The primary focus of this role is responding to guest inquiries, resolving issues quickly, and driving bookings and revenue through great guest interactions. You’ll be a key point of contact for our guests while supporting the team in creating a seamless experience from inquiry to booking to arrival. As delegated, you’ll also provide support to the Program & Operations Specialist, contributing to the systems and processes that power our guest experience. This may include assisting with systems inventory, pricing updates, reservation platform builds, product setup, and other operational technology projects. If you’re energized by guest interaction, love solving problems on the fly, and want hands-on exposure to the systems behind hospitality and adventure operations, this role is built for you. Wage and Perks of the Job * $23.00-$25.00 hourly rate * 50% off food & beverage at all Gibbons venues * Adventure perks: 20% off The Adventure Group for you and your friends & family * Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos * Wellness perks: 20% off at The Spa at Whistler * Exclusive partner discounts at local Whistler businesses * Flexible schedules and a supportive team culture * Access to community events and staff appreciation nights * Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey. * Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously. What You Bring to the Table * Strong communication skills and a genuine passion for guest-facing services. * Experience in hospitality, tourism, or guest services — supervisory experience is a plus. * A natural, guest-first communication style and strong problem-solving instincts. * Comfortable using CRM, reservation, or ticketing platforms with a desire to learn or improve backend configuration skills. * Solid organizational skills and comfort with reporting tools. * Ability to multitask across guest services, reporting and operational support duties. Your Days Will Look Like Guest Experience & Service * Deliver responsive, personalized, solution-oriented service across every guest interaction. * Provide professional support across phone, email, in-person, and digital channels. * Independently research and follow through on guest inquiries and concerns until resolved. Revenue & Bookings * Manage reservations and promote upgrades, add-ons, and premium experiences. * Upsell memberships, Après Passes, and event packages to support revenue goals. Reporting & Collaboration * Maintain scorecards and KPI reporting using Excel, Slack, and internal tools. * Keep communication flowing across the team via Slack and Outlook to ensure seamless guest experiences. Tech & Systems Support * Help maintain inventory, pricing, and packages across our booking and CRM platforms. * Support automated guest communication flows (pre-arrival, confirmations, reminders, follow-ups). * Provide backup support for backend CRM systems. Ready to be the heartbeat of Whistler’s most unforgettable experiences? Join Gibbons Whistler as a Guest Experience Tech Supervisor and turn your passion for people and adventure into a rewarding career. Apply today and start making people happy—one smile, one booking, one amazing moment at a time! At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!

What you’ll do

Requirements

Candidates should have experience in hospitality, tourism, or guest services, with supervisory experience considered an asset. Proficiency in CRM, reservation, or ticketing platforms and strong organizational skills are required.