Guest Experience Agent - Gibbons Whistler, BC

Whistler, BC
On-site
Posted Oct 10, 2026
1 position

$22–$24 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 1+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Guest Experience Agent serves as the primary point of contact for guests, managing bookings, reservations, and inquiries across multiple platforms. They are responsible for driving revenue through upselling and collaborating with the team to ensure seamless guest journeys.

Job details

Who We Are At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences. Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence. The Opportunity Do you love connecting with people and helping them make the most of their time in Whistler? As a Guest Experience Agent, you’ll be the go-to person for all things fun. From booking adventures with The Adventure Group and selling tables and packages at Après hotspots like The Longhorn Saloon, to supporting ticketed festivals and organizing Barhop nights, you’ll help bring Whistler experiences to life. At Gibbons Whistler, no two days are the same. You’ll connect guests with unforgettable experiences, share what makes Whistler special, and bring our purpose of Making People Happy to life through every interaction. Wage and Perks of the Job * $22.00-$24.00 hourly rate * 50% off food & beverage at all Gibbons venues * Adventure perks: 20% off The Adventure Group for you and your friends & family * Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos * Wellness perks: 20% off at The Spa at Whistler * Exclusive partner discounts at local Whistler businesses * Flexible schedules and a supportive team culture * Access to community events and staff appreciation nights * Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey. * Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously. What You Bring to the Table * At least 1 year of experience or equivalent education in Sales, Hospitality, or Administrative roles. * Quick learner with a flexible mindset, eager to adapt in a fast-paced environment. * Skilled at managing guest inquiries promptly and professionally across multiple communication channels. * Excellent communication and interpersonal abilities to build strong relationships with guests and team members. * Proficient in Microsoft Outlook and Excel to support daily operations efficiently. * Familiarity with platforms like Slack, Fareharbor, Peoplevine, SevenRooms, Toast, Podium, and Book4Time is a plus — full training provided. Your Days Will Look Like * Master and continuously update your expertise on all Gibbons offerings—from venues and festivals to memberships, The Spa, The Adventure Group, and more. * Deliver exceptional guest service as the primary point of contact, building trust through responsive, reliable, and personalized interactions. * Greet and assist guests promptly across multiple platforms: phone, email, in-person, and digital tools like Podium, Seven Rooms, and Fareharbor. * Manage bookings and reservations for Gibbons venues and TAG activities, actively promoting upgrades and additional experiences. * Collaborate with team members to ensure smooth communication and seamless guest journeys, using tools like Slack and Microsoft Outlook. * Drive revenue growth by upselling memberships, Après Passes, and special event packages to enhance the guest experience. * Own and maintain reporting metrics and scorecards, using Excel and Slack to track progress and identify opportunities. * Champion a focus area—Guest Experience, Team Experience, Membership, or Community Engagement—and lead quarterly projects to innovate and improve with clear KPIs. * Proactively research guest questions and follow up to exceed expectations, ensuring no inquiry goes unanswered. * Support cross-functional initiatives and take on additional tasks as needed to foster a positive, collaborative culture. Ready to be the heartbeat of Whistler’s most unforgettable experiences? Join Gibbons Whistler as a Guest Experience Agent and turn your passion for people and adventure into a rewarding career. Apply today and start making people happy—one smile, one booking, one amazing moment at a time! At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!

What you’ll do

Requirements

Candidates must have at least one year of experience or equivalent education in sales, hospitality, or administrative roles. Proficiency in Microsoft Outlook and Excel is required, along with excellent communication skills and a flexible mindset.