Dispatcher - The Adventure Group

Job summary

The Dispatcher coordinates daily operations by communicating with guides, drivers, and guest services to ensure all adventures run on schedule. They also manage logistics such as vehicle key distribution, staff coordination, and emergency response protocols.

Job details

Ready for Adventure? Join Us as a Dispatcher and Keep the Action Rolling! Who We Are At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences. Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence. The Opportunity Are you a master of organization, quick thinking, and keeping everything running smoothly? Step into the fast-paced world of The Adventure Group as a Dispatcher, where you'll be the glue that holds all our thrilling adventures together! As a Dispatcher, you'll coordinate with guides, drivers, and guest services to make sure every guest gets the ultimate experience — all while keeping things on schedule and ensuring everything runs like clockwork. If you love the buzz of a busy, adrenaline-pumping environment and enjoy staying on top of things, this is the perfect role for you! Wage and Perks of the Job * $21.00 - $24.00 hourly rate based on experience and qualifications * 50% off food & beverage at all Gibbons venues * Adventure perks: 20% off The Adventure Group for you and your friends & family * Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos * Wellness perks: 20% off at The Spa at Whistler * Exclusive partner discounts at local Whistler businesses * Flexible schedules and a supportive team culture * Access to community events and staff appreciation nights * Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey. * Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously. What You Bring to the Table * A love for adventure * Ability to work 4x 10 hour shifts * Experience and working knowledge of The Adventure Group’s activities and departmental interdependencies * Strong understanding The Adventure Group’s activities, flow of operations, resource needs, focus on safety, guest service expectations and guest service needs and challenges * Strong organization skills and ability to multi-task. * High level of attention to detail and accuracy * Proven ability to build and maintain strong working relationships and strong communication skills. * Able to work early mornings, evenings and/or weekends * Proven ability to remain calm under pressure * First aid certification an asset Your Days Will Look Like * Kickstart the Day: Open the base area and get everything set for the day's action-packed adventures. * The Voice of Coordination: You’ll be the go-to for all communications between guides, drivers, and the base. You’ll keep the radio and phone close to make sure nothing slips through the cracks! * Time Keeper Extraordinaire: Ensure the shuttle drivers stay on track and that everything is running on time. * The Info Hub: Stay up-to-date on space availability, guest numbers, and pickup locations to keep the day running smoothly. * In Charge in a Crisis: Handle any emergencies with calm and confidence, following protocols to ensure guest and staff safety. * Teamwork at its Best: Assist managers with organizing staff, coordinating tasks, and keeping operations moving smoothly. * Real-Time Updates: Stay on top of last-minute changes, and communicate them immediately to the team to keep everything flowing. * The Keeper of Keys: Oversee vehicle and building key distribution, ensuring everything is signed out and in properly. * Closing Down with Care: Help wrap up the day with final tasks like staff check-ins, tour updates for the next day, and locking up the site. * Other Fun Stuff: We like to keep things interesting, so you’ll pitch in on other duties as needed. Sound like a fit? Take the lead as a Dispatcher at The Adventure Group, where you'll coordinate exciting adventures and help create memorable experiences for our guests! At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!

What you’ll do

The Dispatcher coordinates daily operations by communicating with guides, drivers, and guest services to ensure all adventures run on schedule. They also manage logistics such as vehicle key distribution, staff coordination, and emergency response protocols.

Requirements

Candidates must be highly organized, capable of multi-tasking, and able to work 4x 10-hour shifts including early mornings, evenings, and weekends. A strong understanding of operational flow and the ability to remain calm under pressure are essential.

Benefits

• 50% off food & beverage at all Gibbons venues • 20% off The Adventure Group for you and your friends & family • 20% off at The Adara Hotel and Gibbons Life Condos • 20% off at The Spa at Whistler • Exclusive partner discounts at local Whistler businesses • Flexible schedules • Supportive team culture • Access to community events and staff appreciation nights • Growth opportunities

Listed skills

• Time management · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• crisis management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Organization
• Communication
• Multi-tasking
• Attention to detail
• Problem solving
• Crisis management
• Team coordination
• Time management
• First aid
• Operational flow
• Safety protocols
• Composure
• Organizational Skills
• First Aid Certification
• Customer Service
• Multitasking
• Operations
• Coordinating
• Calmness Under Pressure
• Teamwork
• Detail Oriented

Job areas

• Hospitality
• Logistics
• Administrative
• Customer Service & Support
• Sports & Recreation
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance