Housekeeping Supervisor - The Adara Hotel

Job summary

The Housekeeping Supervisor leads the housekeeping team to ensure rooms and shared spaces meet high cleanliness and comfort standards. They are responsible for scheduling, inventory management, training staff, and resolving guest concerns.

Job details

Who We Are At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences. Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence. The Opportunity As Housekeeping Supervisor at the Adara Hotel, you’ll help keep the hotel running smoothly by leading the housekeeping team and making sure our rooms and shared spaces are consistently clean, comfortable and ready for our guests. You’ll be hands-on in the day-to-day operation, from assigning rooms and checking standards to supporting the team, managing supplies, and responding to guest requests. You’ll be someone the team can rely on to keep things organized, jump in when needed, and make sure the job gets done properly. Wage and Perks of the Job * $24 - $25 hourly wage based on qualifications and experience * 50% off food & beverage at all Gibbons venues * Adventure perks: 50% off The Adventure Group for you and 20% off for your friends & family * Accommodation discounts: 25% off at The Adara Hotel and Gibbons Life Condos * Wellness perks: 20% off at The Spa at Whistler * Exclusive partner discounts at local Whistler businesses * Flexible schedules and a supportive team culture * Access to community events and staff appreciation nights * Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey. * Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously. What You Bring to the Table * Previous hotel housekeeping experience required * Previous supervisory or team lead experience in housekeeping is an asset * Strong communication and organizational skills * Strong attention to detail and high standards of cleanliness * Knowledge of hotel cleaning procedures, safety practices and room inspection standards * A proactive, hands on approach and willingness to support the team when needed * Comfortable giving direction, managing priorities and keeping the team organized * Guest focused with the ability to respond to requests and concerns professionally * Ability to multitask and stay organized in a busy hotel environment * Flexible availability, including weekends and holidays Your Days Will Look Like * Assigning daily housekeeping tasks and inspecting rooms to make sure our cleanliness standards are met * Scheduling the housekeeping team, arranging coverage when needed and keeping staffing within budget * Supporting and training new and existing housekeeping team members * Responding to guest requests, questions and housekeeping concerns * Investigating and resolving guest complaints related to housekeeping * Monitoring inventory and ordering cleaning supplies, equipment and other housekeeping essentials * Coordinating laundry and keeping an eye on laundry and supply costs * Issuing cleaning supplies and equipment to the team and making sure everything is used and stored appropriately * Screening housekeeping applicants and providing recommendations around hiring, promotions, transfers and dismissals * Jumping in with cleaning duties when the team needs an extra hand * Working closely with other hotel team members to coordinate guest requests and resolve issues * Taking on other duties as reasonably directed Sound like a fit? If you enjoy being hands on, keeping things organized and helping a team do their best work, this role is for you! At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!

What you’ll do

The Housekeeping Supervisor leads the housekeeping team to ensure rooms and shared spaces meet high cleanliness and comfort standards. They are responsible for scheduling, inventory management, training staff, and resolving guest concerns.

Requirements

Candidates must have previous hotel housekeeping experience, with supervisory experience considered an asset. Strong organizational skills, attention to detail, and the ability to work flexible hours including weekends and holidays are required.

Benefits

• 50% off food & beverage at Gibbons venues
• 50% off The Adventure Group activities
• 20% off The Adventure Group for friends & family
• 25% off accommodation at The Adara Hotel and Gibbons Life Condos
• 20% off at The Spa at Whistler
• Exclusive partner discounts
• Flexible schedules
• Supportive team culture
• Community events
• Staff appreciation nights
• Growth opportunities

Listed skills

• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping management
• Team leadership
• Communication
• Organizational skills
• Attention to detail
• Room inspection
• Inventory management
• Staff training
• Conflict resolution
• Multitasking
• Safety practices
• Hospitality standards
• Inventory Monitoring
• Organizational Skills
• Housekeeping
• Cleanliness
• Team Leadership
• Scheduling
• Prioritization
• Customer Complaint Resolution
• Detail Oriented

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Hotel Housekeeping Supervisor
• Housekeeping / Environmental Services Supervisor
• Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
• First-Line Supervisors of Housekeeping and Janitorial Workers

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