Front Desk - Late Night

Customer Service Representative (Evenings – Closing) Part-Time | Gold’s Gym British Columbia Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect. About the Role Must be available: Friday until 11:30pm and Saturday until 8:30pm (1 other day of the week for going training) Schedule: 2–3 days per week (12–24 hours) Commitment: No extended travel time off during the first 6 months What We’re Looking For Previous customer service experience (required) Strong written and verbal communication skills Fluent in English (additional languages are an asset) Proficiency with Microsoft Office (Word, Outlook, Excel) Experience with cash handling and POS systems Strong problem-solving and critical thinking skills Ability to work both independently and as part of a team Reliable transportation access to a vehicle if possible First Aid certification (asset) Key Responsibilities Oversee front desk operations during evening closing shifts Ensure the facility is properly secured and prepared for the next day Greet and check in members and guests using proper procedures Deliver exceptional customer service across phone, email, and in-person interactions Direct guests and appointments to appropriate staff efficiently Support guest check-in and onboarding processes Handle daily cash reconciliation accurately Assist the sales team with guest tours and membership support Support prospect and member outreach via calls, texts, and emails POS handling and end of night close out What We Offer A positive, collaborative team environment Complimentary gym membership Employee discounts on Gold’s Gym products and services Gold’s Gym British Columbia is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.

Manage front desk operations during evening closing shifts, including member check-ins and facility security. Handle cash reconciliation, POS close-outs, and provide administrative support to the sales team.

Requires previous customer service experience and proficiency in Microsoft Office and POS systems. Candidates must be available for specific Friday and Saturday evening shifts and have reliable transportation.

• Complimentary Gym Membership • Employee Discounts On Gold's Gym Products And Services

• Customer servicePreferred
• First AidPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Written Communication
• Verbal Communication
• Microsoft Office
• Cash Handling
• POS Systems
• Problem Solving
• Critical Thinking
• Teamwork
• First Aid

• Customer Service & Support
• Sports & Recreation
• Administrative
• Sales

Minimum experience

0+ years

Posting language

English

Working hours

24 hours per week