Front Desk Mornings

Job summary

The role involves overseeing front desk operations, including greeting members, managing check-ins, and handling cash reconciliation. Additionally, the representative will support the sales team with guest tours and maintain facility security.

Job details

Customer Service Representative Part-Time | Gold’s Gym British Columbia Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect. About the Role Schedule: 3–4 days per week (12–24 hours) Availability: Tuesdays / Thursday 2:00pm-6:00pm Fridays 9:15am-2:15pm Weekends as needed Commitment: No extended travel/time off during the first 4 months* Great for Students! What We’re Looking For Previous customer service experience (required) Strong written and verbal communication skills Fluent in English (additional languages are an asset) Experience with cash handling and POS systems Strong problem-solving and critical thinking skills Ability to work both independently and as part of a team Reliable transportation or ability to commute easily First Aid certification (asset) Must be able to work in fast paced environment Proficiency with Computers* Key Responsibilities Oversee front desk operations during evening closing shifts Ensure the facility is properly secured and prepared for the next day Greet and check in members and guests using proper procedures Deliver exceptional customer service across phone, email, and in-person interactions Direct guests and appointments to appropriate staff efficiently Support guest check-in and onboarding processes Handle daily cash reconciliation accurately Assist the sales team with guest tours and membership support Support prospect and member outreach via calls, texts, and emails POS handling and end of night close out What We Offer A positive, collaborative team environment Complimentary gym membership Employee discounts on Gold’s Gym products and services Gold’s Gym British Columbia is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.

What you’ll do

The role involves overseeing front desk operations, including greeting members, managing check-ins, and handling cash reconciliation. Additionally, the representative will support the sales team with guest tours and maintain facility security.

Requirements

Candidates must have previous customer service experience and strong verbal and written communication skills. Proficiency with computers and POS systems is required, along with the ability to work in a fast-paced environment.

Benefits

• Complimentary gym membership
• Employee discounts on products and services

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Critical Thinking · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Cash handling
• POS systems
• Problem-solving
• Critical thinking
• Teamwork
• Computer proficiency
• Facility security
• Membership support
• Outreach
• Cash Reconciliation
• Cash Handling
• Sales Prospecting
• First Aid Certification
• Customer Service
• Critical Thinking
• English Language
• Sales
• Problem Solving
• Operations
• Verbal Communication Skills

Job areas

• Customer Service & Support
• Sports & Recreation
• Retail
• Administrative
• Front Desk Receptionist
• Membership Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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