Bilingual Service Coordinator - InnoServ

Job summary

The role serves as the operational hub for field service operations, focusing on planning, scheduling, and dispatching technicians via FSM software. It also involves providing technical support for beverage and chemical equipment and managing customer escalations.

Job details

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary The Field Service Coordinator & Technical Support Specialist acts as the operational hub for InnoServ's field service operations. This role is responsible for planning, scheduling, and dispatching field service work using Field Service Management (FSM) software to minimize customer downtime. What We Offer The salary range for this position is $55,000 to $65,000 plus 10% bonus potential Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment FULL flex benefits program Company matching RRSP Profit Sharing 125-year, family-owned and operated company history Family culture and advancement opportunities This position requires full bilingualism (French and English), both spoken and written. What You Would Do Service Coordination & Dispatch Manage, log, and prioritize incoming field service requests using FSM software. Collaborate closely with Service Managers to balance team workload capacity, schedule technician shifts, and resolve dispatch conflicts. Track third-party customer accounts to ensure strict adherence to established SLAs. Coordinate the shipping, receiving, and stage-tracking of parts and equipment required for field repairs. Technical Support & Customer Relations Apply hands-on understanding of beverage and chemical equipment repair to diagnose issues and guide field resolution. Maintain up-to-date knowledge of InnoServ equipment procedures, industry trends, and technical standards. Deliver prompt, professional communication to resolve customer escalations and evaluate overall service satisfaction. Does this sound like you? High School Diploma or equivalent. Bilingual both in French and English Hands-on knowledge or technical experience with the repair, maintenance, or refurbishment of beverage and chemical equipment. Proven ability to multi-task, prioritize urgent tasks, and manage time independently in a fast-paced environment. Prior experience operating Field Service Management (FSM) software or ticketing systems. Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets, Drive). Experience handling third-party vendor relationships or service-level compliance. We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.

What you’ll do

The role serves as the operational hub for field service operations, focusing on planning, scheduling, and dispatching technicians via FSM software. It also involves providing technical support for beverage and chemical equipment and managing customer escalations.

Requirements

Candidates must be fully bilingual in French and English and possess a high school diploma or equivalent. Technical experience with beverage/chemical equipment repair and proficiency in Google Workspace and FSM software are required.

Benefits

• Medical Insurance • Dental Insurance • Prescription Drug Insurance • Employee Assistance Program (EAP) • Flex Benefits Program • Company Matching RRSP • Profit Sharing

Listed skills

• Time management · Preferred
• Google Workspace · Preferred
• Multi-Tasking · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingualism (French and English)
• Field Service Management (FSM) Software
• Dispatching
• Technical Support
• Beverage Equipment Repair
• Chemical Equipment Repair
• Google Workspace
• SLA Compliance
• Vendor Management
• Multi-tasking
• Time Management
• Customer Relations

Job areas

• Customer Service & Support
• Food & Beverage
• Logistics
• Administrative
• Trades