Reservation Agent (Part-time) - Moncton (Bilingual ENG/FR)

Position Summary Under the general direction of the Hotel Guest Services Assistant Manager, this position is responsible for the promotion, sales and booking of hotel accommodation while contributing to a safe and welcoming work environment. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members. Key Accountabilities * Answers calls, faxes and emails; checks availability; offers recommendations * Quotes room rates; books rooms * Provides travel information, local tourism information and attractions * Provides information n on the resort: upcoming shows, special events and promotions * Promotes hotel packages including all areas of the resort * Up-sells to increase revenues * Explains the cancellation policy * Sends out confirmation notices; accepts payment and gives refunds * Handles group enquiries or forwards to Sales * Liaises and communicates effectively with all appropriate operational departments * Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members * Ensures compliance with licensing laws, health and safety and other statutory regulations * All other duties as assigned. Education and Qualification Requirements * High School Diploma; Post Secondary hospitality or hotel education or suitable combination of education and experience * Reservations experience an asset * Basic computer Skills: Microsoft Word, Excel. Internet * Knowledge of the area and surrounding attractions * Ability to multitask under time constraints * Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc * Must have working knowledge of voucher procedures, gift certificates * Ability to exceed internal and external customer expectations through timely, effective and service oriented communication * Bilingualism (French and English) is required Work Environment Considerations * Regular hotel and back-office environment, sitting for long periods of time * The role requires a flexible schedule that adapts to 24/7 operation, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts. Additional Information Minimum Rate (CAD $) | Minimum Salary (CAD $): 18.20 Job Rate (CAD $) | Midpoint Salary (CAD $): 20.40 Maximum Rate (CAD $) | Maximum Salary (CAD $): 20.40 Existing Vacancy: Yes

The Reservation Agent is responsible for promoting and booking hotel accommodations while providing travel and tourism information to guests. They must also handle inquiries, process payments, and maintain effective communication with various operational departments.

Candidates should have a high school diploma, with post-secondary hospitality education considered an asset. Proficiency in Microsoft Office and the ability to work a flexible, 24/7 schedule including weekends and holidays is required.

• Time managementPreferred
• Customer servicePreferred
• Microsoft ExcelPreferred
• SalesPreferred
• CommunicationPreferred
• Data entryPreferred
• Microsoft WordPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Booking management
• Bilingualism
• Microsoft Word
• Microsoft Excel
• Multitasking
• Communication
• Conflict resolution
• Hospitality
• Tourism information
• Up-selling
• Data entry
• Time management

• Hospitality
• Customer Service & Support
• Sales
• Administrative

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week