Scheduling Supervisor (Full-time) - Port Perry

Job summary

The Scheduling Supervisor is responsible for managing the scheduling department, ensuring staff coverage meets business demands, and maintaining compliance with collective agreements and company policies. They will also analyze labor data, train scheduling staff, and collaborate with department heads to optimize staffing models.

Job details

Position Summary: Under the general direction of the Operations Manager, this position will be responsible for supervising the Scheduling Department in collaboration with the site department leads to ensure scheduling requirements are met for business demands. All duties are to be performed in accordance with department and property policies, Collective Agreement requirements, practices, and procedures. Key Accountabilities: * Development, implementation and evaluation of staff schedules; * Ensure team members are scheduled appropriately and pay data is captured in accordance with established policies, procedures, Collective Agreement provisions, and ESA; * Develop and maintain working relationships between Managers (all departments), Supervisors, and team members as it relates to the operational staffing levels and planned work programming on shift; * Liaise with the Managers for each area to communicate progress and status of staffing in their areas of responsibility during routine, irregular and emergency operations thereby ensuring sufficient qualified personnel to perform required tasks; * Supervise daily activity of the Scheduling team to ensure all scheduling related tasks are being completed in a timely and efficient manner; * Train and communicate new policies and procedures to Schedulers * Promote smooth interactions with other departments and foster good interdepartmental relations; * Manage and develop an effective team to meet and exceed performance expectations by establishing and maintaining a positive work environment and effective team member relations; * Analyze the scheduled versus actual labour used across the business to identify trends in business activity; * Direct the administrative process of time off allotments and attendance policies and disciplinary process in a timely manner; * Provide and generate supporting monthly reports; * Identify scheduling related issues and inefficiencies; * Assist in developing long range plans and assists in establishing schedules to meet business demands; * Convey policies and procedures related to departments and Centralized scheduling practices to assist in completing administrative tasks * Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by Collective Agreements * Analyze staffing data provided by department and Finance to ensure appropriate staffing levels; * Ensure the timeliness of schedule creation and delivery to the standards as set out by the Manager and Collective Agreements * Work with department heads to adjust staffing models and approve schedule changes independently, as necessary; * Provide assistance and support to the Human Resources Department with appropriate tasks and projects as required * Perform other duties as assigned Educational and Functional Requirements: * Post-Secondary education in Business or Office Administration or suitable combination of continuing education and strong experience; * At least 3 years relevant work experience in a scheduling/administrative environment; * In-depth knowledge of Union and Non-Union contracts and ability to apply Collective Agreement language; * In-depth knowledge of Human Resources policies, procedures and demonstrated ability to interpret and consistently apply these; * Experience with Virtual Roster (Environment for Scheduling Personnel) Software or automate scheduling software is an asset; * Demonstrated proficiency in MS Office, MS Word, MS Excel, MS Access and keyboarding skills of 40WPM; * Excellent organizational and time management skills; * Proven communication skills: verbal, written and interpersonal; * Thrives on being a creative problem solver; * Excellent listening skills and client relationship skills; * Ability to be self-directed and take initiative while working independently and remaining focused on an assignment through to delivery; * Ability to work well under pressure in a dynamic and changing environment; * Demonstrated ability to deal with conflict; * Must have the availability to work varying shifts including evenings, weekends and holidays; * Bilingual (English/French) is an asset but not required Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process. Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.

What you’ll do

The Scheduling Supervisor is responsible for managing the scheduling department, ensuring staff coverage meets business demands, and maintaining compliance with collective agreements and company policies. They will also analyze labor data, train scheduling staff, and collaborate with department heads to optimize staffing models.

Requirements

Candidates must have post-secondary education in Business or Office Administration and at least 3 years of relevant experience in a scheduling or administrative environment. Proficiency in MS Office and a strong understanding of union contracts and HR policies are essential for this role.

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• MS-Access · Preferred
• Data analysis · Preferred
• MS-Office · Preferred
• Team Leadership · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff scheduling
• Collective agreement administration
• Human resources policies
• Team leadership
• Data analysis
• Time management
• Organizational skills
• Communication skills
• Problem solving
• Conflict resolution
• MS Office
• MS Excel
• MS Word
• MS Access
• Virtual Roster software
• Administrative processes
• Office Administration
• Self-Discipline
• Bilingual (French/English)
• Administrative Functions
• Microsoft Access
• Microsoft Word
• Microsoft Excel
• Artificial Intelligence
• Communication
• Creative Problem Solving
• Finance
• Functional Requirement
• Problem Solving
• Listening Skills
• Microsoft Office
• Operations Management
• Operations
• Proactivity
• Time Management
• Scheduling
• Reservations

Job areas

• Administrative
• Management & Leadership
• Human Resources
• Hospitality
• Scheduling Supervisor
• Warehouse / Distribution Supervisor
• Supply, Distribution and Related Managers
• First-Line Supervisors of Material-Moving Machine and Vehicle Operators
• First-Line Supervisors of Transportation and Material Moving Workers, Except Aircraft Cargo Handling Supervisors